The Role
The Continuous Improvement Manager drives operational efficiency through process improvement initiatives using Lean Six Sigma methodologies, enhances workflows, and fosters a culture of continuous improvement.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
Responsible for driving operational efficiency and excellence by identifying, analyzing, and implementing process improvement initiatives across the organization. This role focuses on challenging the “status quo” by optimizing workflows, reducing waste, and improving quality using Lean Six Sigma methodologies, while instilling a culture of continuous improvement.
Duties and Responsibilities:
- Lead process improvement projects using Lean Six Sigma tools (DMAIC, Kaizen, Value Stream Mapping).
- Analyze current workflows to identify inefficiencies and develop actionable solutions.
- Collaborate with cross-functional teams to implement process changes and monitor results.
- Establish and track KPIs to measure process performance and improvement impact.
- Facilitate workshops and training sessions to promote continuous improvement practices.
- Prepare detailed reports and presentations on project outcomes and ROI.
- Support the development of standard operating procedures and best practices.
Core Competencies:
- Process Improvement Expertise: Deep knowledge of Lean, Six Sigma, and process optimization techniques.
- Data Analysis & Metrics: Ability to interpret data and use insights to drive decisions.
- Project Management: Skilled in planning, executing, and monitoring improvement projects.
- Business Acumen: Understands operational processes and aligns improvements with organizational goals.
- Communication & Collaboration: Strong ability to engage stakeholders and present findings clearly.
Desired Credentials:
- Bachelor’s degree in Business, Engineering, or related field.
- Lean Six Sigma Yellow Belt or higher is highly encouraged.
- 5+ years of experience in process improvement, change management or operational excellence roles.
- Strong analytical and problem-solving skills.
- Experience with KPI development and performance tracking.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $130,000 to $150,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Top Skills
Dmaic
Kaizen
Lean Six Sigma
Value Stream Mapping
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors.
JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out.
GTCR, a leading private equity firm, is a majority investor in JSSI.
