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Job Description:
Continuous Improvement Manager
Summary
The Continuous Improvement Manager will drive increased performance across the network through the execution of proven behaviors and activities. They will have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process. The CIM will track and monitor performance and adherence to the operating model through use of various reporting mechanisms all of which are part of a comprehensive system for management. Ultimately, the CIM will prove successful when a sustainable culture of continuous improvement is installed and maintained throughout all of the Boyd/Gerber Repair Centers and at the corporate level.
This position can be based in CO/UT/WA/OR
Responsibilities
Address identified operational issues at action plan or non-performing stores
Conduct training, consulting and coaching
Work with market manager and general manager
Rollout new strategic initiatives as directed by DDO
Conduct WOW Ready Assessments during shop visits
Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership.
Leveraging lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals
Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise.
Provide ad-hoc subject matter expertise to help drive process improvement, support problem solving, innovation, etc.
Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios. This includes partnering with functional and team leadership to identify KPIs to track, measure, and improve team performance.
Support project prioritization and team capacity planning in partnership with functional leadership
Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.
Conduct accurate, objective and consistent shop audits on the Boyd/Gerber Operating Model in terms of both process and metrics
Follow-up to ensure that barriers are thoroughly and consistently being identified, addressed, and actions plans are created through performance reports and meetings
Prioritize areas of focus in order to ensure that areas of highest needs are addressed in a timely manner without neglecting overall focus through effective scheduling of audits, visits, and reviews.
In addition to the standardized key meetings, communicate any additional findings/concerns with Division Leadership
Continue to drive and reinvigorate the WOW Operating way
Travel to markets on a frequent basis to identify continuous improvement opportunities.
Requirements
Bachelor's degree required in Engineering, Business, Supply Chain or related field. MBA preferred
Preferred 8+ years of applying Lean Six Sigma techniques, preferably within the automotive or manufacturing industries
Lean Six Sigma Certification preferred
Project management experience
Interpersonal skills necessary to interact effectively with a variety of individuals, including internal and external customers.
Experience influencing others, including senior leaders.
Skilled at developing and delivering training content and leading large workshops.
Excellent verbal and written communication.
Excellent organizational skills and ability to multi-task and shift priorities.
Ability to interpret and analyze data and make recommendations based on findings.
Detail oriented with strong technical, analytical and problem-solving skills.
Ability to travel significantly, in the market multiple days per week.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
SALARY
$110,000 - $150,000 / Year
Compensation is commensurate with skill, education and experience.
Supplemental Pay:
This position may also be eligible for Bonus opportunities tied to individual or business initiatives
Top Skills
What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
