Continuous Improvement Manager

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Ready for a Challenge
Then Just Eat Takeaway.com might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role:
The Continuous improvement and automation lead realizes continuous improvement by building digital and lean capabilities. The role does ongoing efforts to constantly improve GFO services, processes and systems through continuous improvement method(s) and supports the Global Process Owners in the selection of the right tools, and assists in the implementation thereof. The Continuous improvement lead primarily works closely together with the GFO director, the Global Process Owners, and Service Management support, but also fulfills a coaching role in continuous improvement and change in the rest of the GFO organization.
These are some of the key ingredients to the role:

• Be a subject matter expert in O2C -related process & system, establishing and improving quality in the service delivered from the GFO organization to stakeholders across the JET organization through continuous process improvement techniques.
• Perform root cause analysis on service delivery issues and present analysis recommendations to the management team by applying the ESSAR method (Eliminate - Simplify - Standardize - Automate - Robotize), and consistently drive the simplification, standardization and automation agenda through everyday working and thinking.
• Be an advocate of excellent governance, compliance and continuous improvement in finance operational performance and being able to coach/implement this way of working/thinking; and supporting the GPO with change management
• Enable/Optimize system configuration and processes to aid our compliance to effective controls, efficient operations and effective outcomes supporting our Finance KPIs (being able to identify/asses tangible benefits), to continuously improve the process performance with system and process revisions
• Drive process, technology and robotics innovation by supporting the teams in their day-to-day operations (training and coaching of staff, on-site support etc), including the development and maintenance of process and user-guides
• Manage the roadmap and assessment of potential improvement issues and the prioritization of improvement opportunities in line with the governance process and in conjunction with Global Process Owners for O2C processes in scope.
• Support the development and maintenance of a formal service management system to support end users and suppliers alike, also driving down support query volumes through targeted training, communications and the development of self serve solutions
• Train users and agree training and knowledge transfer strategy with GPO with the help of budget support and HR's learning and development team
• Support the Global Process Owners in Strategy implementation, by delivering on the business requirements of all systems and process related change (including business integration), this could include the deployment of the mandatory/optional semiannual Workday releases
• Co-ordinate the communication on GFO service challenges, actions, improvement initiatives and outcomes to stakeholders together with the GFO director and/or GPOs.
• Remain up to date with technology advancements in the finance systems market and proactively bring new ideas and feasibility assessments relating to continuous development and process improvements, including the identification of robotics improvement initiatives, together with process champions.

What will you bring to the table?

• Possess a deep understanding of Finance processes (including ERP systems / system suites) and data driven thinker, specifically thinking in e2e and in structures.
• Experience within a Continuous Improvement and/or automation role and possess the ability to design efficient processes and deliver ongoing improvements, finding the balance between conceptual and pragmatic thinking.
• Excellent knowledge of continuous improvement techniques (Lean/Six sigma), and having strong planning and organizing skills for self, projects that you participate in and colleagues around you required to contribute to your improvement initiatives.
• Relevant and recent knowledge on robotics and tooling.
• Strong personal drive to pursue/create an atmosphere of continual improvement utilizing formal and informal networks.
• Ability to constructively challenge assumptions and thinking and being able to influence and handle objections with stakeholders and colleagues, and being comfortable around resolving conflicts
• Presentation and communicating information, including reporting and analysis on KPIs associated with global finance operations (e.g. aging analysis, timely recording of payments, etc )

At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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