Drive real change. Deliver measurable impact. Shape the future of Technical Service.
Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.
What You Will Do
- Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
- Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
- Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility
- Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained
- Establish performance baselines and track improvements over time to confirm benefit realization
- Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives
- Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance
- Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects
What You Will Need
Required Qualifications
- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)
- Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment
- Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements
- Proficiency with Excel or Power BI for data analysis and dashboard development
Preferred Qualifications
- Lean Six Sigma Green Belt certification
- Experience with Power BI, Salesforce.com, and/or Oracle
Additional Information
- Work Arrangement: Hybrid/on-site based on business needs
- Travel: May require occasional travel to support cross-functional initiatives
- Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered
Canada Pay Ranges:
- Canada: $79,900 - $106,500 CAD Annual
- Canada, Burnaby: $86,700 - $115,550 CAD Annual
Travel Percentage: None
Skills Required
- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field (or equivalent experience)
- Minimum 5 years experience in continuous improvement, process improvement, or operational excellence
- Experience leading end-to-end continuous improvement initiatives including process analysis, root cause identification, and implementation
- Proficiency with Excel or Power BI for data analysis and dashboard development
- Lean Six Sigma Green Belt certification
- Experience with Power BI, Salesforce.com, and/or Oracle
- Experience within Technical Service, Customer Service/Experience, Supply Chain, or similar operational environment
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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