Continuous Improvement Head

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

GCG is looking for a Continuous Improvement Head to enhance and sustain their continuous improvement system through the following: ongoing training and engagement of employees in the improvement process; implementation and upkeep of continuous improvement tools; active participation and leadership in initiatives aligned with business objectives; providing support to various departments in problem-solving; and fostering a culture of continuous improvement and innovative thinking among staff.

Duties & Responsibilities include, but are not limited to:

Purpose

• Ensure the maintenance and permanent evolution of the continuous improvement system in the assigned business line(s).

People

• Coordinate, plan and develop induction, recurring, reinforcement or specific training related to problem solving and improvement tools, lean leadership, according to the established training plan.

• Maintain fluid communication with people at the station, customers, suppliers and the continuous improvement committee

• Lead the local continuous improvement team: Define performance objectives, training and coaching plan.

Customer satisfaction

• Support root cause analysis exercises in the investigation of customer complaints or claims.

• Guide and provide technical assistance to station people, clients, suppliers or other stations when required.

Process

• Permanently search for alternatives to improve processes, using the systems/tools established by HDQ.

• Prepare a master plan annually for the implementation of strategic and operational practices aligned with the HDQ continuous improvement strategy

• Coordinate and carry out internal audits of locations to verify the maturity level of the tools

• Manage and keep up-to-date documentation and records related to improvement tools/systems

• Lead the monthly continuous improvement internal audit.

• Monitor the progress and closure of corrective actions resulting from internal Continuous Improvement audits

• Prepare and present reports to station manager/continuous improvement committee as required

• Provide support in improvement projects/initiatives that are required at the local level

• Challenge the status quo to constantly improve ways of working across the station.

Lean Management System

• Support the implementation and maintenance of the lean management system according to assigned line(s) of business.

Base Thought

• Drive the continued introduction and development of the culture of operational excellence at the station.

Qualifications & Skills

• Engineering degree in industrial engineering, production engineering, chemical engineering or related field

• Certification in Lean Management / Six Sigma desirable

• Proven experience of minimum 4 years in manufacturing industries

• Proven experience of minimum 2 years in continuous improvement positions

• Minimum experience 2 years leading teams of people

• Understanding of business as value chains

• Mastery of continuous improvement systems/tools

• Relationship skills, teamwork and positively influencing work teams

• Ability to manage highly complex projects

• Orientation to satisfy customers

• Reasoning and data analysis skills

• Mastery of process diagramming/analysis methodologies

• Mastery of problem-solving tools

• Knowledge of managing cultural change processes

• Integrity

Physical Requirements

• Frequent tours of all facilities of the assigned locations.

• Standing for long days of training, audits, gemba walks, among others.

• Sitting for prolonged periods of time performing reports or reviewing records at a desk.

• Take long trips by vehicle to visit suppliers and potential clients.

Please note the deadline for applications is December 31, 2024.

Please note that only shortlisted applicants will be acknowledged.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!