Join us as a Continuous Improvement Associate, Customer Journey
- You’ll be helping us deliver our customer journey management strategy across the bank
- By supporting journey managers, you’ll uncover opportunities that will deliver benefits for us but most importantly, our customers
- This is an opportunity to work closely with subject matter experts and help them to map journeys and agree action plans to improve the journey
- We're offering this role at associate level
As a Continuous Improvement Associate, you’ll be supporting the design and delivery of projects that underpin the success of the customer experience. This will be accompanied through your close interaction with colleagues in the customer experience team, making sure projects are delivered to the highest standards.
You’ll also be:
- Analysing data and information to produce insight that drives the business forward
- Using data to identify actions that bring out value in relation to customer experience cost and risk
- Preparing high quality reports and communication materials for executives
It’s vital that you hold experience of commercial banking equipped with strong stakeholder management skills.
We’ll also expect you to have:
- Excellent verbal and written communication skills with the ability to manage tasks simultaneously
- The ability to collaborate with colleagues
- Strong analytical skills
- A proficiency with Microsoft Office
Hours
45Job Posting Closing Date:
19/04/2026Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
