Are you passionate about driving operational excellence, data-led decision making, and customer success? Join DP World as a Continuous Improvement and Customer Engagement Manager, where you'll lead improvement projects, shape customer onboarding solutions, and use business intelligence to deliver measurable results across our Control Tower operation in Limerick, Ireland.
About the Role:
As the Continuous Improvement and Customer Engagement Manager, you will play a key role in identifying opportunities to improve operational performance, supporting customer implementations, and delivering insightful reporting that drives business decisions. Working closely with Operations, Information Technology, Procurement, and customers, you will lead projects from concept through to delivery while ensuring exceptional customer engagement and service standards.
How you will contribute:
Develop, maintain, and enhance business intelligence dashboards and reporting to support operational and customer performance.
Analyse operational data to identify trends, opportunities for improvement, and cost-saving initiatives.
Lead continuous improvement projects, from solution design and business case development through to implementation and delivery.
Manage the successful onboarding and implementation of new customers into the Control Tower operation.
Act as the primary point of contact during implementation projects, building strong customer relationships and managing stakeholder expectations.
Collaborate with Operations and Information Technology teams to deliver process, system, and reporting enhancements.
Facilitate project meetings, coordinate activities, and ensure key milestones are achieved.
Drive standardisation of best practices and support teams in adopting new processes, systems, and tools.
Provide ad hoc analysis, reporting, and business support to internal stakeholders and customers.
What you will bring:
Experience within logistics, supply chain, transport, or Control Tower operations environments.
Strong experience managing customer relationships and coordinating projects or business improvement initiatives.
Advanced Power BI skills with the ability to create meaningful dashboards, reports, and data visualisations.
Strong analytical capability, including advanced Microsoft Excel skills and data-driven problem solving.
Excellent stakeholder management and communication skills, with the confidence to represent the business in customer and project discussions.
Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
A proactive and collaborative approach, with a passion for continuous improvement and delivering outstanding customer experiences.
Experience with Transportation Management Systems or Warehouse Management Systems would be advantageous.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone
#LI-LC3
Skills Required
- Experience within logistics, supply chain, transport, or Control Tower operations environments
- Strong experience managing customer relationships and coordinating projects or business improvement initiatives
- Advanced Power BI skills, including dashboard, report, and data visualization development
- Strong analytical capability and advanced Microsoft Excel skills
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities in a fast-paced environment with attention to detail
- Proactive and collaborative approach focused on continuous improvement and customer experience
- Experience with Transportation Management Systems or Warehouse Management Systems
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
