This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & AI Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.
Key Responsibilities:
- Be the first line of Salesforce support for Voice teams at night
- Take ownership of CI projects, from scoping to rollout
- Design and develop automation workflows using AI or scripting tools to boost efficiency
- Work closely with analysts and leads to diagnose and solve performance blockers
- Align initiatives with Voice TLs, QA, and Sales Ops goals
- Track, document, and report the impact of changes
- Train team members and monitor adoption of improvements
- Continuously test new automation tools and report findings
- Bachelor’s degree in a relevant field (e.g., business, IT, engineering)
- Minimum 3 years of experience in process improvement or automation
- Working knowledge of Salesforce, with troubleshooting experience
- Strong leadership, ownership, and analytical thinking
- Comfortable working during night shifts with partial morning overlap
- Experience with tools like Python, n8n, or other automation platforms is a plus
- Knowledge of Lean Six Sigma is a bonus
We’re looking for someone who is:
- Proactive and outcome-oriented
- A problem-solver
- Has the ability to work effectively under pressure and resolve issues efficiently
- Passionate about continuous improvement
- Skilled in collaboration and communication, working effectively with diverse teams and stakeholders
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
Similar Jobs
What We Do
LegalMatch was established in 1999 as a free, Web-based exchange to help individuals and small businesses make educated decisions when choosing a lawyer. Today, LegalMatch is the industry leader in legal marketing through our attorney/client matching services and is the best way to find the right lawyer. We are the premier marketing partner providing Legal Marketing Services for the solo and small firm attorney. Powered by leaders in engineering, law, membership services, marketing and administration, LegalMatch operates in all 50 states, and has developed a comprehensive team of legal marketing specialists that serve both consumers and the legal profession. The company is based in San Francisco, CA with offices in Austin, TX, Las Vegas, NV, and Reno, NV. "LegalMatch helps clients find the right attorney and attorneys effectively market their practice."
