Contingent Workforce Support Specialist

Job ID Number

R5034

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If you have administrative and customer service skills, and are looking for your next career move, apply now.

Job Description

The Contingent Workforce Support Specialist performs administrative duties in support of the daily operations of CAI’s Contingent Workforce Solutions (CWS) programs. This role assists the Contract and Account Managers by supporting administrative tasks associated with the overall contract workflow and managing a contract-specific help desk for users. Opportunities for professional development and remote work options are available. This is a full time and remote opportunity.

What You'll Do

• Data Management: Maintain data within the Vendor Management System (VMS) related to worker engagements, changes, and terminations

• Timesheet Tracking: Track missing timesheets to ensure compliance with CWS contract terms

• Reporting: Respond to reporting requests and deliver pre-existing reports; create and edit basic reports to meet customer needs

• Help Desk Management: Manage the contract-specific help desk, resolving basic inquiries and escalating issues as necessary

• User Support: Perform password resets and maintain user profiles within the system

• Invoicing Inquiries: Respond to invoicing inquiries in a timely manner

• Clerical Support: Perform clerical and administrative tasks to support overall contract workflow

• Team Collaboration: Work collaboratively within the team to provide support to the business

• Digital Record Maintenance: Maintain digital records to ensure accuracy and accessibility

• PO Limit Management: Monitor and manage purchase order limits to ensure compliance with contractual agreements

• Roll-Off Reports: Prepare and analyze roll-off reports to track worker transitions and engagements

• Future Time Fallout Management: Anticipate and manage future time fallout, ensuring all engagements are tracked and accounted for

• Communication: Coordinate and communicate with internal and external business partners via phone and email

• Compliance Monitoring: Review reports to ensure compliance with CWS contract terms and track timesheet adherence

• Help Desk Monitoring: Monitor and respond to CWS contract help desk inquiries

What You'll Need

Required:

• Associate’s Degree 1+ years of experience or 3+ years of related experience. In lieu of degree we will consider additional experience

• Customer Service Experience: Strong experience in customer service and or office environment

• Clerical Skills: Experience working in an office environment and performing basic clerical functions

• Computer Skills: Basic computer skills, including email and familiarity with navigating a computer system.

• Experience with CRM systems or advanced Excel functions is a plus

• MS Office Knowledge: Hands-on experience with MS Office, particularly Word and Excel

• Communication Skills: Good verbal and written communication skills

• Problem-Solving Skills: Experience analyzing and resolving routine issues

• Organizational Skills: Ability to prioritize and complete multiple tasks concurrently

• Attention to Detail: Strong attention to detail in work tasks

• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across teams

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards 

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.