Overview:
Responsible for providing complex, highly specialized, technical and operational guidance and support on the contingent labor and outsourcing needs of our internal clients. Act as a project lead on multiple complex & highly visible projects. Support contingent worker program initiatives with keen focus on governance, risk management, performance reporting, and vendor management
Primary Responsibilities:
- Contribute to the development and implementation of the overall contingent workforce and outsourced labor strategy, helping M&T to effectively leverage such labor to achieve business goals.
- Collaborate with suppliers, internal clients, and other stakeholders.
- Maintain supplier relationships supporting a material and diverse portfolio of enterprise-wide operational needs. Complete due diligence reviews and facilitating risk assessments.
- Consult internal clients on the optimal solution to their contingent labor and outsourcing needs. Structure such engagements, acting as a contingent and outsourced labor SOW SME and point person, including preparing, analyzing, negotiating, and approving SOWs.
- Actively participate in contingent workforce application and procedural support and improvements. Act as a member of key stakeholder team developing and driving the vision of the contingent workforce application to suit the needs of internal clients, suppliers, and other stakeholders. Work with key stakeholders, sponsorship coalitions, change champions, and suppliers to ensure the appropriate access, training materials, and procedures are in place and maintained throughout the product lifecycle. Create training materials, resolve issues, or recommend product enhancements to the contingent workforce application. Work with suppliers and M&T SMEs to triage and resolve production & technical issues impacting internal clients, workers, and suppliers.
- Create, maintain, and reinforce up-to-date policies and procedures that improve the performance and effectiveness or reduce the risk of M&T and how it engages contingent and outsourced labor.
- Update, review, and analyze Contingent Workforce dashboards and report SLA performance. Prepare department reports & charts containing contingent workforce program spend & headcount. Responsible for overall contingent workforce & corresponding reporting. Work with stakeholders to support their reporting needs. Contribute to governance deck reporting. Perform and analyze industry research related to contingent workforce and outsourcing.
- Track & follow-up on outstanding approval, onboarding, offboarding, invoicing activity, SOW renewals, work order revisions, vendor process overview documents, and user job aids.
- Perform contingent worker audits including, but not limited to, background checks, access management, and email activity.
- Understand and adhere to M&T’s risk and regulatory standards, policies and controls in accordance with the M&T’s Risk Appetite.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Bachelor's degree and a minimum of 1 year related experience or in lieu of a degree, a combined minimum of 6 years higher education and/or work experience.
Must have ability to multitask and to work on several projects at the same time
Excellent oral and written communication skills
Strong analytical ability and creative problem solving
Ability to function as a project leader
Education and Experience Preferred:Ability to interact effectively with all levels of personnel
Ability to work independently and function as a member of a project team. Detail oriented.
Highly skilled proficiency in the use of spreadsheet, database, graphing, presentation, and dept. specific software, with a working knowledge of financial models
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaM&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
