Technical Writer

Our ideal candidate:

• Has successful experience as a strong contributor in a full-time, remote role
• Is a self-directed learner who can add value while acquiring domain knowledge
• Knows when to ask for assistance and guidance.
• Is adept at writing for, curating, and organizing large, complex documentation sets
• Can understand complex software systems, quickly grasp how new interfaces and features work, and maintain the ability to see things through the eyes of a novice user
• Identifies content gaps independently
• Is highly responsive to internal and external customer needs
• Pivots gracefully to meet unexpected exigencies
• Is interested in taking on RFP writing as needed
• Continuously innovates so as to increase process simplicity and efficiency while (ideally) improving outcomes 
• Works independently and/or collaboratively as needed
• Eagerly adds value to projects--without extensive supervision
• Sets goals informed by ROI to customers and company
• Is adept at writing for end users and engineers
• Has full, functional mastery of Standard American English for UX help content and long-form help content
• Has a Bachelor's degree in technical communication, English, philosophy, computer science, a closely related field, or commensurate and relevant experience
• 2+ years of experience as a writer at a software company. We welcome more experienced candidates.


This position is perfect for a talented, motivated autodidact who understands how developers make software and how customers would use that software. 

Responsibilities include:

• Independently producing and managing documentation for industry-leading enterprise software products
• Analyzing the needs of disparate internal and external audiences and tailoring documentation to those needs
• Writing about technical concepts with clarity and concision
• Editing and improving documents drafted by other teams
• Writing, clarifying, and sharpening UI text
• Proactively collaborating with product owners, developers, QA engineers, and implementation managers
• Prioritizing documentation requests based on potential ROI, with efficiency and transparency
• Designing documents that convey information quickly, intuitively, and as simply as possible
• Using industry-standard tools for authoring and documentation and project management (Atlassian suite)
• RFP writing and editing


Please submit two relevant technical writing samples, each at least one page long, with your application.

Our benefits:

• Compensation commensurate with experience
• 401(k) retirement savings plan
• Life insurance, short-term and long-term disabilities insurance
• Medical and dental insurance
• Paid vacation and sick leave
• Paid home internet