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Job Description:

Broadcom's Mainframe Software Division (MSD) is looking for a Staff Technical Writer to create high-quality end user documentation using agile practices and in a continuous delivery model.

Mainframe systems are at the heart of the digital economy, with 80% of the world's structured corporate data residing or originating on mainframes, and 55% of all enterprise applications hitting the mainframe to complete transactions. Our industry-leading products are critical to many Fortune 1000 companies.

The Staff Technical Writer creates content for complex use cases, as well as mentors teammates, coordinates the work of multiple content authors when assigned as team lead, and helps others manage their work and meet milestones. The person in this role is expected to act as a technical lead within a small team, advising, mentoring, and coaching writers and collaborating with stakeholders such as Product Owners, Solution Architects, Engineering, and Education.

Responsibilities

• Partner with writers, stakeholders, customers, and Agile teams to design, create, test, curate, and deliver accurate, clear, and concise technical content for one or more products that is appropriate for multiple audiences.
• Collect, analyze, and share data to improve the customer experience by improving the quality of a product's content.
• Define and advocate for multi-year content roadmaps for one or more products.
• Advocate for content the customer can find and use easily, including championing department initiatives to provide quality content (such as lean content and SEO).
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.

Requirements

• Bachelor's degree in English, Technical Communications, or a related field.
• Master's Degree preferred.
• Typically, 8+ or more years of experience in technical documentation.
• Demonstrated mastery with tools including Adobe Experience Manager, DITA, GitHub, and other industry products and technology including operating systems, programming concepts, and source control.
• SDLC and Agile principles and methodologies.

Enable Agility

• Be a role model for Agile team participation by actively participating in all aspects of Agile development, including ceremonies, planning, and end of sprint demos.
• Participate in setting, meeting, and reviewing team commitments for both Agile and writing teams.
• Proactively drive improvements and solutions by using a well-developed understanding of assigned products, customers, competitors, standards, tools, and processes.

Typical Role Definition Professional Staff
Professional Staff. A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions generally provided in general terms. May take on project lead role as required.

Business Travel and Physical Demands

• Business travel of approximately 10 percent yearly can be expected for this position, determined by need and project locations.
• Physical demands: Office environment. No special physical demands required.

If you are located outside USA, fill out a home address as this will be used for future correspondence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.