BlueVine is a high-growth fintech company empowering small businesses with innovative banking designed for their needs. We combine industry-leading technology and security with our team's expertise and care to provide best-in-class financing and lending products to power business growth at every stage of the journey. To date, we've supported over 87,000 small business owners with our core financial service products and more than 300,000 small business owners through the Paycheck Protection Program (PPP).

Headquartered in Redwood City, CA, BlueVine has raised $102.5M and is backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12. For more information, check out our LinkedIn Page. 

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. Join us as we build a brighter financial future for small businesses.

ABOUT THE ROLE

At BlueVine, we’re proud to be the answer for thousands of small business owners who rely on us every day to equip them with the funds and or financial solutions they need to achieve their business goals.  Are you passionate about helping others and developing solutions that translate into meaningful experiences for customers?  Do you thrive working in a continuously evolving and fast paced environment?  Enjoy working in an innovative, inclusive, diverse, and collaborative environment?  If so, BlueVine may be a great fit for you.  As a certified Great Place to Work Company, BlueVine offers unlimited growth potential and an ability to truly make a difference.  

As a Content Writer at BlueVine, you will craft communications for our clients and Customer Support team. In this role, you will work closely with our Banking Customer Support teams to understand the primary questions clients have and write clear, concise, easily searchable guides/support articles to resolve these questions. You will become a helper and educator for small business owners.  Most importantly, you will create content that will help BlueVine create meaningful connections with our clients.

This is not a fully remote role. At BlueVine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment.  All of our offices will reopen in accordance with local guidelines, and will follow a hybrid model.

WHAT YOU'LL DO:

• Understand both the customer and support organizations content needs and develop content including, but not limited to standard operating procedures, help guides, talking points and FAQs
• Use content diagnostic data to understand how content is performing and improve existing content
• Meet or exceed performance expectations based on key performance indicators like content accuracy, number of articles/ FAQs created, customer experience, effectiveness, and efficiency
• Identify, resolve, and or escalate risks that may impact the business
• Represent the voice of the customer and the employee by helping to provide product and customer experience feedback along with recommended enhancements

What We Look For:

• Internal candidates should be with BlueVine for a minimum of 1 year prior to application submittal
• 1-2 years of Customer Support experience including client-facing experience
• 3-6 months of technical writing experience is preferred
• High-school diploma/GED or associate degree in related field
• Open to learning from and working with multiple internal teams
• Have a desire to help small businesses
• Curiosity - You enjoy seeking information and are comfortable not knowing the answers, but you will work hard to discover the answers
• A quick thinker and a fast learner
• Excellent written and verbal communication skills
• Excited about growing your career within a rapidly growing company
• Exhibits uncompromising integrity 

Benefits & Perks:

• Receive over $1,000 annually for a wellness benefit of your choice
• Monthly WFH Stipend 
• Generous PTO and holidays
• Excellent health coverage and life insurance benefits
• Generous, paid parental leave which covers up to 15 weeks
• 401K with an immediate 3% company match

Once We Return to Office:

• Free commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 
• Weekly catered lunches
• Unlimited snacks in fully stocked kitchens
• Pet-friendly HQ

Read what candidates and employees have to say about us. Check out our Glassdoor Page.