Content Strategist
Plano 7 (31067), United States of America, Plano, Texas
Content Strategist
At Capital One, we use human centered design to do great things in the world. In Financial Services in Dallas, we come to work every day looking to build digital experiences that are authentic, bold, and solve real problems for real people.
We have a strong and growing Experience Design team that is passionate about enabling all users to understand how to use complex software applications and systems. As a key contributor to the team you will help shape new products and educate users on how to use them providing an experience that reduces learning curves and puts them in a position to take action.
What we're looking for:
We are looking for a hands-on design creative / technical writer with expertise and demonstrated experience in creative writing and user documentation development. The goal of this role is to aid users in understanding complex software application experiences. You will be responsible for writing and guiding users through applications end-to-end fostering a pleasant and seamless experience.
You will work in close partnership with executives in Design, Product, Tech, Marketing, Operations, and Analytics to achieve high-value results that position design effectively to pursue and deliver innovative, connected, iconic customer-centered experiences. As a ux technical writer, you will provide and write holistic copywriting that helps advance the team's goals and objectives.
What you'll bring:
- You're collaborative by nature and comfortable working with others across organizational and functional boundaries, and at all levels.
- Lead in the creation of learning based instructional copywriting.
- Develop a written curriculum that serves a large array of audiences.
- Continuously self-educate yourself on the latest trends and best practices in the industry.
- You're comfortable tackling ambiguous/nebulous challenges in complex areas - preferably in a regulated industry such as data science or finance.
- You bring a comprehensive portfolio with examples that showcase your writing capabilities, demonstrate written examples, and show how your work has influenced clients and the industry.
- You have a deep understanding of human-centered design, UX writing practices and curriculum writing development.
- You have the ability to articulate and present the process and logic behind written decisions.
- You have the ability to gain a deep understanding of target users, with frequent research and interactions to fuel knowledge.
- You consider how your writing choices scale to the content and fit within larger customer experience.
- You have experience working within established writing guidelines and terminology style guides.
- Digital channels, you'll craft messaging for current customers, those we've just met, and ones we want to bring on board. Everything from writing headlines to translating legalese into user-friendly language.
- Work with your team-design leadership, brand and marketing strategists and technical development
- Work with your partners-internal marketing and line-of-business.
- Use strategy to inform your creative writing decisions.
- Understand the importance of integrated thinking across channels, products and audiences, while staying true to the brand and application at hand.
- Learn from user insights and let them influence your work.
- Be willing to push the process and mindsets of others to create great customer experiences and strengthen our brand.
- Get stuff done. On time. Every time.
- Manage multiple deadlines on numerous projects happening at the same time.
- Deliver error-free work, using best practices with keen attention to detail.
- Listen to and incorporate feedback.
- Determine when to use existing solutions or start from scratch, so you can invest your time where it matters.
- Understand the goals of a project, take direction well, and ask questions when you need clarity.
- Present your work in a compelling way to create support across different audiences.
Basic Qualifications:
- At least 4 years of experience with creative writing
- At least 4 years of experience technical writing
Preferred Qualifications:
- Bachelor's Degree in Journalism or literature
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).