JPMorgan Chase
Columbus, OH

Communications Sr. Associate - Writer / Editor at JPMorgan Chase (Columbus, OH)

| Columbus, OH
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Job Description Job Description
We're looking for an experienced senior writer / editor to support the continued development and delivery of the policies and procedures used every day by 40K+ branch employees in more than 5000+ branches across the United States. This individual will join an established team of writers and will work with subject matter experts to write, deliver and manage online content using a defined style guide and established processes under stringent timelines. In addition to writing, the Senior Associate will be responsible for assisting with special projects and proofreading, editing and leading other writers in delivering a consistent voice and tone.
Core Responsibilities:
  • Set the tone to lead writers in delivering a consistent voice and tone; assist in editing and copyediting all content
  • Optimize and edit content for uniformity, grammar, information architecture and adherence to established standards
  • Understand content development needs with the support of subject matter experts to capture key revision requirements
  • Research, outline, write, and edit new and existing content with a focus on clear, concise, and easy-to-understand updates appropriate for different audiences (from front-line to executive)
  • Establish and manage working relationships to routinely interface with subject matter experts, writers, First Line of Defense, controls, project managers, and others
  • Prepare content for publication according to established processes and standards

Requirements:
  • 6+ years of proven writing, editing, information architecture and basic graphic design/layout skills
  • Bachelor's degree or equivalent experience in relevant field preferred (e.g. Technical Writing, Communications, English)
  • Excellent editing and copyediting skills and the ability to deliver edits to writers clearly and instructively
  • Excellent written and verbal communication skills with proven ability to work with senior management
  • Understanding of branch banking processes preferred
  • Ability to make complex terminology / processes banker-friendly and engaging
  • Experience with various writing styles - including executive, sales/behavioral, feature and recognition writing
  • Team player who can build strong cross-business relationships
  • Highly organized and detail oriented with a structured / analytical approach to problem solving
  • Comfortable with fast-moving deadlines and can balance multiple projects
  • Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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