Technical Writer

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Technical Writer! By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The ideal candidate will be responsible for crafting comprehensive help documents, support materials, and how-to guides for our software products. Your work will be pivotal in ensuring our users have the resources they need to fully leverage our solutions. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Technical Writer? Check out the details below!

To be successful, you need to have:

• Impeccable written and verbal communication skills.
• Uncompromising attention to detail and accuracy.
• Excellent organizational and planning skills, with the ability to manage multiple projects simultaneously while maintaining a high level of quality and accuracy.
• Excellent ability to analyze and synthesize information and ideas from multiple sources into a comprehensive, yet concise, final product.
• Ability to distill complex technical concepts into concise, engaging copy that the average reader can understand.
• The ability to work in a fast-paced environment.

Key Responsibilities:

• Develop, update, and maintain high-quality help documents, user manuals, and support materials for our SaaS products.
• Translate complex technical concepts into clear, concise, and user-friendly language that caters to our diverse user base.
• Work closely with product managers and development teams to gather information and ensure accuracy in documentation.
• Identify areas where documentation can improve user experience and contribute to the development of self-service support resources.
• Collect and analyze user feedback to continuously improve and refine documentation.
• Compile needed information about products and updates into accurate, digestible, and easy to understand documentation for release notes, help site, etc.
• Ensure factual accuracy of content by attending product team meetings.
• The ability to collect video, graphic and images to depict products and product usage.
• Conceptualize, write and edit compelling copy translate technical product configuration into content understandable by less technical users.
• Apply writing strategies for the digital world, integrating SEO best practices into all web content.
• Proactively identify content/copy gaps and inconsistencies in documentation and help site copy.
• Update help site content as needed.

• 2+ years of experience as a technical writer, preferably in the SaaS or technology sector.
• Degree in English, journalism, communications, marketing, or other related fields.
• Excellent writing and editing skills.
• Strong portfolio that demonstrates creativity, expertise, and attention to detail.
• Proficiency in Google Workspace and other collaboration, content management, and asset management systems.
• Basic knowledge of digital marketing tactics, including SEO.
• Fluent in English and Spanish for written and spoken words.

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!

*All resumes and application answers must be in English