Content Writer & Editor

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Content Writer & Editor on the Knowledge Management team, you will design, write and maintain online documentation for CIBC employees in banking centres, call centres and operations centres (Infrastructure) teams. You will write procedures, policy and product information, standards and guidelines, sales campaign briefs, news messages, job aids, and other documentation as needed.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Create content for the audience - You’ll write audience-centred content that is clear, accurate and complete by following internal CIBC and department standards and general standards for plain language and design.

• Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.

• Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience. You will suggest ways to improve site navigation, documentation design and online communications. You will research new methods and best practices for documentation.

• Work closely with internal partners and subject-matter experts to make sure information is correct and complete.

• Work independently and with the team - You’ll work with minimal supervision, keeping management informed and escalating issues when needed. You’ll work with the team to deliver large communication projects and independently lead small to medium projects. You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge and information.

Who You Are

• You’re an experienced technical writer or communicator. You can transform complex concepts into clear, easy-to-follow documentation that gives the audience what they need to know, when and how they need to know it.

• You have strong skills in plain language writing and design. You understand your audience’s point of view and use clear words and page layouts to make sure they understand the message. You can present information, so it’s easy to understand, use and remember.

• You can create content in an online environment. You have experience with HTML or a related language. You know how to link content from different pages together to create cohesive documentation. You understand metadata and search engine optimization (SEO).

• You have strong consulting and relationship management skills. You understand what your stakeholders need. You can show them how the design and wording of the documentation achieve their communication goals. You know that relationships and networks are essential to success.

• You are comfortable working in a fast-paced environment. You can manage multiple deadlines, competing priorities and tight timelines.

• You have a degree or diploma in technical communications or a related field. Bilingualism in English and French is an asset.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Ahmad Affaan

Skills

Analytical Thinking, Business Systems Analysis, Mentoring Staff, Procedural Documentation, Quality Evaluation, Service Level Agreement (SLA), Technical Knowledge, Technical Writing, Training Delivery Methods