About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.
Position Overview:
Our Client is a ratings and reviews platform that collects reviews and does research on business-to-business service providers. Each month, thousands of people come to review their web development agency, digital marketer, accounting firm, or other business services providers they partner with. We are looking for candidates who can verify, edit, summarize, and publish review content. We are looking for detail-oriented and motivated individuals with strong editorial judgment and time management skills to assist with editing review content according to client's Style Guide and performing online research to verify the identity of reviewers.
Once fully trained, individuals are expected to complete the entire editing process for one review within approximately 16 minutes. Teammates will be evaluated by their ability to accomplish goals on time and consistently follow quality standards. There is the opportunity for individuals to expand their role to include other types of review processing, content curation, and customer service based on business needs.
Primary Responsibilities:
- Ideal candidates should be able to
- Follow instructions clearly+
- Conduct basic online research
- Transcribe standard audio using software
- Write clearly and concisely (In English)
- Demonstrate editorial judgment
- Work effectively under deadline
- Operate comfortably within a CMS (e.g., Drupal, WordPress)
Qualifications:
- 1-2 yrs experience in editing & copy writing
- 1-2 yrs Transcription Experience
- 1-2 yrs Business Writing or Copywriting Experience
- Advanced English Skills
- Advance computer and typing skills
- Must be able to work independently
- High Level of Professionalism
- Ability to adapt and learn
- Ability to multitask
- Quiet and secure place to work
- Reliable high-speed internet connection
- Ability to listen, build trust and confidence with teammates
- Ability to receive & implement feedback on both work & performance
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
