Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost-effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self-help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices.
The Content Strategy & Performance team is responsible for providing high-quality, accurate, and up-to-date information in our self-help tools, currently including Help Centre, Auto - Replies and Chatbot. This enables our members to find quick answers to any issues or questions they encounter while using our platform.
The role is a temporary cover for a maternity leave, open November’26 - September ’28.
- Develop self-help content strategies and tactics to help members effortlessly solve issues and advocate for the most appropriate content solutions and strategies when working with product teams and other departments
- Enhance the Help Centre's content structure and usability, focusing on content placement and user experience (UX) improvements
- Translate ideas into clear and meaningful content that enables our members to find answers easily
- Identify opportunities for content improvements and experimentation (A/B testing) by conducting thorough content and data analysis
- Act as a liaison between our team and the product, legal, and research teams, coordinating analyses, providing assistance as needed, and synthesizing user insights related to content
- Manage multiple projects, seamlessly switching between them as needed
- Proven experience in diverse content creation and management techniques for digital products (including user flows, infographics, SEO, and A/B testing) would be a significant benefit
- High level of autonomy and ability to make independent decisions
- Proven problem-solving skills in content strategy, showcasing innovative solutions
- Ability to interpret different research and analyses to inform content strategies and tactics
- Proficient in copywriting and editing, with clarity in both written and verbal communication
- A collaborative person who can build good working relationships with various stakeholders
- Strong organisational and time management skills
- Curious and willing to learn about new methods for improving content effectiveness
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Access to all the tools & tech needed for work
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- Pension plan with flexible contribution options and a matching contribution from Vinted
- Confidential Employee Assistance Program (EAP) for you and your family
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- A dog-friendly office
- At Vilnius office: gym & in-house meals at friendly prices
- At Kaunas office: a monthly lunch allowance, and an in-house lunch and breakfast once a week
Workation policy
Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.
Individual learning budget
Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.
Hybrid work
Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.
Equal opportunity
We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!
Skills Required
- Experience with diverse digital product content creation and management techniques, including user flows, infographics, SEO, and A/B testing
- High autonomy and ability to make independent decisions
- Problem-solving skills in content strategy and innovative solution development
- Ability to interpret research and analysis to inform content strategies and tactics
- Proficiency in copywriting and editing, with clear written and verbal communication
- Ability to collaborate and build effective relationships with diverse stakeholders
- Strong organizational and time-management skills
- Curiosity and willingness to learn new methods for improving content effectiveness
Vinted Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vinted and has not been reviewed or approved by Vinted.
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Equity Value & Accessibility — Employees can participate in a share options program, and recurring internal secondary‑liquidity events make equity value more tangible.
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Leave & Time Off Breadth — 25 working days of holiday and a workation policy allowing up to 90 days of remote work per year (including a limited allowance outside the EU) broaden time‑away options.
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Parental & Family Support — Parental leave is topped up to full gross salary for 20 weeks for primary caregivers and 10 weeks for secondary caregivers in Lithuania, with flexible leave until the child turns two.
Vinted Insights
What We Do
We’re the world’s biggest preloved fashion marketplace. The brainchild of Milda Mitkutė and Justas Janauskas, Vinted grew from a local website into a mobile-first community of 20 million people in 10 countries which is boasting over 30 million listings in total. Our mission: make second hand the #1 choice worldwide. We do it by shaking up everyday shopping habits and creating new personalized ways of buying, selling, and swapping clothes, accessories, and lifestyle items. We’re always on the lookout for smart people who know exactly how they can contribute to making Vinted better. Join or lead cross-functional teams at a startup where your impact is never limited to your job description. Step out of your comfort zone. Grow with us. And have fun with a team of more than 200 people along the way. You can find all open positions: https://www.vinted.com/jobs If you know you belong here - tell us why! Follow us! https://www.instagram.com/weworkatvinted/
