Wherever you find ambitious companies investing in their people, you’ll find Learning Pool
Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.
About the Role
The Content Project Manager will work in a lively and busy content production team, you will help develop solutions for multiple online and blended learning projects from start to finish including catalogue and bespoke work.
Confidently working with clients across a range of content types, subject areas and authoring tools, you will lead kick-off project planning and customer communications on content projects, ensuring that projects are delivered on time and within budget.
Location: UK Remote
What you will be doing
Roles and responsibilities include:
- Work within the content ‘pods’ to coordinate projects with Producers, Learning Designers and Developers.
- Manage multiple projects from kick off through to delivery being the main point of contact for the client
- Day to day management of projects using delivery processes to ensure consistent high quality, timely delivery and correct use of budget
- Creating and adapting project plans
- Recording project status to inform customers and colleagues about progress
- Set up and participate in customer kick off meetings and content workshops
- Recognising risk to the agreed delivery to the customer, raising any concerns to minimise impact
- Ensure that customer concerns are addressed and escalated where appropriate
- Advise clients on the impact of project decisions (with support from experts within the 'pod')
Who we are looking for:
The successful candidate will demonstrate:
- A proven track record: You will have previous experience of successfully managing customer facing projects from inception to completion
- Service Orientation: Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our customers can demonstrate the value of working with Learning Pool so you will have experience of managing a diverse range of customers and delivering excellent service.
- Solution focused: You will be a problem solver, using your creativity to find solutions and build trust and confidence with customers.
- Learning experience interest: You will have a keen interest and enthusiasm for learning content/experiences, learning technology and media trends
- Organisational skills: You will ensure that you keep tasks on track and take ownership for ensuring Learning Pool commitments are met, with exemplary record keeping
- Communication: You will have the confidence, knowledge and skill to facilitate broad-ranging conversations with customers and colleagues
- Delivering with others: You will display professionalism and confidence in engaging both internal and external stakeholders
- Adaptability: You will be positive, calm under pressure, comfortable in navigating change in a fast-moving environment and resilient when facing challenges, asking "What can we do to make this happen?" rather than "I don't know how this would work?"
It would be advantageous if you could demonstrate:
- Experience of content projects
- Experience of relevant project management software (e.g. smartsheets)
Working at Learning Pool
The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.
Closing date for receipt of applications is 5pm UK time on 31st July 2026.
Skills Required
- Proven experience managing customer-facing projects from inception to completion
- Deliver exceptional customer service and manage a diverse range of customers
- Solution-focused problem solving and building client trust
- Interest and enthusiasm for learning content, learning technology and media trends
- Strong organisational skills, task ownership and exemplary record keeping
- Confident communication skills to facilitate broad-ranging conversations with customers and colleagues
- Ability to engage internal and external stakeholders professionally and collaboratively
- Adaptability, calmness under pressure and resilience in a fast-moving environment
- Experience of content projects
- Experience of project management software (e.g., Smartsheets)
What We Do
Learning Pool is a learning technology company that optimizes employee performance with intelligent, data-driven experiences. Through its enterprise portfolio, Learning Pool has crafted learning journeys for thousands of organizations and their business units worldwide, enabling smarter compliance, onboarding, and upskilling. The company’s dedication to creating business impact and constantly innovating is the reason customers like Valvoline, Villeroy & Boch, and Royal Caribbean Group, choose Learning Pool to enhance the efficiency and productivity of their workforce.
