Content Processing Specialist (Content Moderation)

Company Description

BE PART OF OUR GLOBAL TEAM AND JOIN THE BRICKBRANDS WAY! 

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak. 

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.

What does the team have to say about BrickBrands?

Great flexibility, support, and communication

Friendly and professional environment 

Great place to work remotely

Diverse with lots of opportunities       

I’ve never enjoyed a job as much

Job Description

Summary of the Role

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
• Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly 
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review and monitor all kinds of content 

Qualifications

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) 
• An inquiring mind to all things social media and different brands from different industries
• A good working home environment with a stable internet connection
• Must have experience in content moderation, Customer Service (non-voice), or social media/community management
• Any form of experience in Social Media and marketing is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
• Excellent communication skills in English, both written and oral. Additional languages are a PLUS!

Additional Information

The Perks BrickBrands Offers:

• 100% Remote position
• Paid Time Off
• Continuous learning experience & career growth opportunities
• Offers competitive compensation based on location market rates
• A great opportunity to work with a well-known brand
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Do you have an inquiring mind? Want to be a part of a global team that values collaboration and ensures a safe and positive environment? Send your CV in ENGLISH