Content Moderator - Dating App

Role Details
Type of Support: Content Moderation - Backoffice work
Level: 1
Contract Duration: Permanent Role
Training Schedule: Monday to Friday; 7:00 am - 4:00 pm
Work Schedule: Wednesday to Sunday; schedule hours to be Discussed 
Work Type and Location: Hybrid, San Pedro Sula, or Tegucigalpa
Expected Start Date: March 6th, 2025
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role
Do you like making social network apps a safe and enjoyable platform for users to connect? PartnerHero is looking for a Content Moderator who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.

Important Note: Please be aware that you will come across content that could be offensive or disturbing.
 

What You’ll Do:

• Quickly and accurately making decisions on text, images, and videos submitted by platform users
• Banning users when appropriate, according to guidelines
• Escalating sensitive content to management when necessary
• Accurately documenting the reasons for your ban decisions on the user’s profile
• Participating in Product calibration meetings related to Moderation with Management
• Supporting management on identifying trends and newly banned terms 
• Reporting discrepancies or bugs to the Team Leads and upper management
• Reporting backend UI feature requests or bugs to management
• Assisting with training new team members
   

What We Expect From You:

• Providing excellent, friendly, and positive customer service via email
• Helping to enforce and ensure compliance with the Community Guidelines for one of the industry-leading dating apps
• Helping customers solve problems with strong reading comprehension, problem-solving skills, attention to detail, and critical thinking 
• Savvy with web, computer, and smartphones 
• Able to work independently and collaboratively
• Reporting discrepancies in processes to the Team Leads and upper management
• Collaborating directly with the Trust & Safety Team to escalate sensitive users’ concerns and requests for further investigation 
   

What You’ll Get In Return:

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].