Teleperformance

Content Moderator - Azerbaijani - KL

Posted 7 Days Ago

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Hiring Remotely in Mỹ

Remote

Entry level

Software

The Role

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling potentially offensive or graphic material. Protects customer information, follows confidentiality procedures, participates in training, and works rotational shifts in an on-site environment.

Summary Generated by Built In

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

Essential Requirements:

Fluent in Written Azerbaijani with Strong Reading Comprehension Skills
Experience of working in a high transactional role, in a KPI driven environment.
A background in either content moderation, customer service or any other role that involves working with daily targets.
You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
Availability to work rotational shifts.

Preferred requirements

Deep familiarity with social media, internet laws, policy regulations and market knowledge
Content Moderation experience is preferred, but not essential.
A bachelor’s degree in any discipline is required.

Responsibilities

Key Responsibilities:

Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.

Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.

Make timely escalations in accordance with established procedures.

Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.

Participate in continuous training programs established by the company for optimal development in the role.

Comply with all instructions and procedures related and complementary to the role.

Be attentive to the communications that arrive through the different communication channels of the company.

Skills Required

Fluent written Azerbaijani and strong reading comprehension
Experience in a high-volume, KPI-driven environment
Background in content moderation, customer service, or another daily-target role
Ability to multitask while maintaining close attention to detail
Mental and emotional ability to handle offensive or disturbing content
Availability to work rotational shifts
Bachelor's degree in any discipline
Familiarity with social media, internet laws, policy regulations, and market knowledge
Content moderation experience

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The Company

HQ: Guwahati, Assam

243,049 Employees

Year Founded: 1978

What We Do

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.