Responsibilities
- Own and lead Insider’s executive thought leadership content program — including ghostwritten articles, keynotes, speeches, opinion pieces, presentations, and media commentary.
- Develop high-impact long-form content: including blog posts, whitepapers, research reports, and customer stories that strengthen Insider’s leadership positioning.
- Partner directly with Insider’s founders, executive team, and cross-functional leaders to translate their perspectives into high-quality editorial outputs.
- Build scalable frameworks for creating content even when stakeholder input is limited, fragmented, or last-minute.
- Conduct research across MarTech, AI, SaaS, and enterprise CX topics to create best-in-class insights, benchmarks, and original POVs.
- Work cross-functionally with Brand, Product Marketing, Demand Gen, AR, Comms, and Sales teams to align messaging.
- Use AI tools (LLMs, agents, augmentation platforms) to research, accelerate drafts, refine content, and scale output while maintaining human editorial quality.
- Adapt complex, technical, or data-driven topics into clear, accessible, business-relevant storytelling for multiple audiences.
- Own internal presentation and narrative development for select high-stakes investor meetings, partner presentations, and leadership briefings.
- Manage multiple projects and deadlines while protecting narrative quality and attention to detail.
- Must be willing to roll up your sleeves and pick up your hypothetical pen to support other content needs as required.
Requirements and Skills
- 3-5+ years of experience in editorial content, thought leadership, or executive communications, preferably within SaaS, MarTech, AI, or adjacent B2B technology industries.
- Exceptional writing, editing, and storytelling skills — with a sharp instinct for voice, structure, and narrative flow.
- Direct experience ghostwriting or writing on behalf of senior executives is strongly preferred.
- Highly organized, proactive, and able to operate with minimal supervision.
- Demonstrated ability to synthesize complex ideas, such as technical or product information, and quickly turn partial information into high-quality drafts.
- Experience applying AI tools and platforms as part of content creation, research, and workflow optimization.
- Ability to manage multiple concurrent projects with tight deadlines and shifting priorities.
- Curious mindset with a passion for technology, SaaS business models, AI trends, and enterprise customer engagement.
- Bachelor’s degree in English, Journalism, Communications, or related field (or equivalent experience).Experience applying AI tools, LLMs, and generative platforms into your creative workflows.
- Experience writing for US-market B2B audiences strongly preferred.
- Deep understanding of SEO and GEO, and their relation to Content Marketing.
- Well-versed in best practices and content performance analytics.
- Excellent project management skills and the ability to handle multiple projects and priorities simultaneously.
- Passionate about customer experience and the intersection of technology and AIExtremely comfortable working in a dynamic and fast-paced environment.
- Able and willing to work outside of typical working hours to collaborate with senior stakeholders and manage projects across the globe.
- Bachelor's degree in Marketing, Communications, Journalism, International Relations, English, or related field (or equivalent experience).
Top Skills
What We Do
Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS).
Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as the #1 Leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Gartner Magic Quadrant for Personalization Engines 2021. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.6/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.
Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Virgin, Toyota, New Balance, IKEA, GAP, L’Oreal, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.