Content Manager - Wolt Market

Company Description

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 10,000+ people in 27 countries and over 500+ cities, servicing over 36 million registered users. As the platform economy is changing the ways consumers connect with restaurants and retailers, we're seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Czechia can order their groceries and have them delivered to their doorstep at lightspeed.

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Job Description

As a Wolt Market Content Manager you are responsible for creating and enhancing the retail selection on the Wolt Market online catalog. You will have an important role in ensuring a world class customer experience and driving conversion.

In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent performer with an exceptional ability to execute every single day.

What you’ll be doing

• Create and enhance retail product selection on the Wolt Market online catalog.

• Ensure that the app content is accurate and up to date, as far as it concerns the product descriptions, prices, stock availability, images and other parameters (best before date, etc.).

• Assigning products to the correct categories so that our customers can easily find the products they need.

• Processing direct suggestions from our customers to update the catalog information.

• Uploading media content to the products’ pages for an enhanced customer experience (images, videos, awards, organic logos, etc.).

• Analyzing all the available data, researching for missing information; finding the main pain-points and solving them in order to ensure the correct functioning of the supply chain.

• Supporting the Category Manager and Inventory Manager to improve our assortment and drive higher sales and conversion.

• Contacting vendors (distributors/direct vendors/brandbank) to confirm product details in order to keep the catalog up to date.

• Create reporting tools to help identify and ultimately resolve catalog errors.

• Create and execute marketing campaigns to promote products, leveraging basic graphic design skills to create banners and ads.

Qualifications

• Strong experience in dealing with processes and large amounts of data, and converting large amounts of data into customer insight and actions to improve user experience.

• Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution.

• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.

• Passion for delivering great customer experience.

• Basic graphic design skills (ability to create promotional materials such as banners, ads, etc.).

• Excellent skills in MS Office (MS Word, MS Excel). SQL would be considered a strong plus.

• Excellent data accuracy skills.

• Audit certification and previous experience in data or system audit is a plus.

• Fluency in Czech and English.

• Experience in executing marketing campaigns is welcomed but not needed.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English.