Content Management Specialist

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Content Management Specialist

ACCOUNTABILITY STATEMENT The Content Management Specialist is responsible for creating, maintaining, updating, continuously improving, and expanding the enterprise knowledge base. This position is responsible for collaborating with the process owners to maintain and/or create the organization’s Procedures and other content that employees rely upon in support of performing their job functions. This position will be responsible for archival and maintaining versioning history of the knowledge base content. The incumbent is responsible for identifying and creating learning content to be deployed to employees based on knowledge base document updates, organizational changes, and feedback from employees. The incumbent is responsible for continuous improvements to the knowledge base and for responding to and incorporating feedback from users. This position reports to a VyStar Manager and can expect the following mix of duties: Content creation/editing (70%), Project Management (10%), and Training Analysis (20%).

Essential Job Functions:

• Ensures critical information is up to date and available to employees.
• Create and deploy learning content based on knowledge base usage, needs, and feedback to ensure that the organization’s learning and information needs are being successfully addressed.
•  Develops/creates content for the knowledge based using consistent formatting standards.
• Ensures that an accurate historical record of VyGuide is maintained and works to preserve strict version-integrity.
• Conduct regular quality checks to ensure accuracy of knowledge base content.
• Control document libraries, which include uploading, tagging, editing, deleting or moving documents and files.
• Manages the content displayed to users by using embedded documents, enterprise keywords, content query web parts, web pages, and web apps.
• Ensure proper approval of documents using content approval workflows.
• Ensures approval standards are adhered to when publishing knowledge base content.
• Regularly collaborate with business owners and Subject Matter Experts (SMEs) to efficiently identify process improvements and learning opportunities.
• Work in partnership with process owners and SMEs to effectively document business processes and procedures.
• Assists in the analysis of the organization’s salient learning and information needs. Makes recommendations, as necessary, and implements solutions to ensure these learning and information needs are being effectively addressed not only via the knowledge base, but also through VyStar’s training and development offerings.
• Possesses a thorough knowledge of Credit Union departments and how they interact with and impact one another.
• Maintains effective communication with internal client-members to ensure that the learning and information needs of VyStar employees are consistently and effectively met, in direct support of VyStar’s goals and business initiatives.
• Maintains a general knowledge of applicable state and federal laws pertaining to the Credit Union.
• Maintains effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.

Other Job Functions:

Performs additional duties as may be assigned.

JOB KNOWLEDGE, SKILLS AND ABILITIES

• Ability to interact with all levels of management for operational planning purposes and to serve as a resource on issues related to VyStar’s learning and information needs.
• Ability to successfully manage multiple, and sometimes competing, priorities; ability to cope effectively with change and ambiguity; and a demonstrated ability to work independently.
• Exceptional writing skills.
• Strong interpersonal communication skills.
• Strong analytical and problem-solving skills and an ability to work well with others.
• Ability to exercise confidentiality and discretionary judgment.
• High attention-for-detail coupled with a strong work ethic (i.e., fortitude) and a demonstrated ability to create a high-quality/error-free work product (i.e., conscientiousness).
• Ability to present a professional image to management, staff, and outside contacts.
• Strong interpersonal/negotiation skills to ensure disagreements are handled in a productive manner in fulfillment of the role as a mediator of site content
• Exhibits high levels of creativity, flexibility and conscientiousness in order to continuously improve the information resources made available to VyStar employees.
• Ability to assist management in analyzing trends and researching and compiling data for the purpose of making recommendations and implementing changes based on the learning and information needs of the Credit Union.
• Active involvement in professional organizations pertaining to learning, training and/or human resources.
• Proficient in PC/Microsoft Office Suite and Adobe Acrobat Pro (creating or editing PDF documents), with the ability to learn new software.
• Demonstrates a working knowledge of applications frequently used by staff. (Examples: InterACT, APPRO, Client Workstation, and so on.)
• SharePoint Power User responsibilities which includes maintaining document libraries and document centers; editing SharePoint site contents and site settings; adding or editing pages; creating and editing web parts and content queries; editing web part presentation and appearance; adding enterprise keywords; and managing the Term Store

EDUCATION/EXPERIENCE REQUIREMENTS

• B.A. or B.S. in Education, Organizational Development, Business Management or other related-field or equivalent in work/educational experience.
• A minimum of three years’ experience in the Credit Union industry, another financial institution, or comparable work experience directly serving the needs of either internal client/members or the Credit Union’s members.
• Information Mapping Professional (IMP) certification preferred.

DISCLAIMERS AND WORK ENVIRONMENT

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects. Vision and hearing at (or corrected to) normal range. Moderate travel by car and/or public conveyance for trips to some out-of-area locations. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources