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Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
Read more about our work here
Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy. Wolters Kluwer Professional Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions.
The Content Management Analyst is responsible for complex research and analysis of insurance statutory and regulatory materials.
This analysis is used by the Analyst to prepare content that is used in the development and maintenance of our insurance compliance products. All work needs to be performed with a high level of accuracy, consistency and timeliness.
The analyst ensures that all regulatory and legislative content is accurate to the state source of record and is responsible for maintenance of product quality and accuracy through the application of internal content guidelines and standards and is accountable for the development of content style and standards through their analysis of state legislative and regulatory procedures and practices on a state-by-state basis.
Essential Duties and Responsibilities:
Performs high-level insurance compliance regulatory research and effectively explains the research in our compliance product content or in response to customer inquiries
Produces accurate and comprehensive production submissions by identifying all regulatory actions within product scope
Responds to complex customer inquiries regarding product content and regulatory clarification often involving contact with individual State Insurance Departments and other agencies and coordinates responses to complex requests
Contributes significantly to the development and maintenance of our compliance-based products
Categorizes regulatory content according to pre-set schema using Web-based and other production tools
May review content developed by others for content accuracy and style
May participate on special projects
Performs reporting tasks of a complex nature
Identifies trends in content areas and translates into new product development and existing product enhancement suggestions
Obtains and applies a working knowledge of current technologies in the specific business unit
Makes efforts to understand customer and market, applies this understanding to enhance products
Develops contacts and build slinks with state agencies and representatives of state legislative bodies
Performs the final quality check on all documents affected by regulatory or legislative changes to ensure that accuracy and content standards are reflected.
Independently develops state style standards based upon their analysis of jurisdictional legislative and regulatory procedures.
Exercises discretionary judgment for all workflow and content related queries from editorial processors.
Documents errors identified through quality assurance procedures and provides specific information on the type, severity and location of the error.
Modifies documents in electronic workflow with a high degree of accuracy and demonstrates expert knowledge of content standards for diverse and complicated legislative and regulatory content.
Performs system testing for workflow or content management application upgrades.
Ensures the integrity of content when data conversion procedures are initiated.
Participates in on-going content standardization projects and content integrity audits.
Provides feedback to off-shore vendors and other departments on quality or technical issues identified in workflow
provides discretionary and final judgment for processing queries received from editorial processors and provides exclusive reports on any work flow or content errors identified in their final quality checks.
Performs other duties as requested by supervisor or project lead
Education and Skills:
Bachelor’s degree - desirable
Strong practice systems development skills and broad computer systems and applications knowledge
Proficiency with Word and Excel computer programs, as well as internet knowledge
Fluency in English is mandatory
Analytical skills
Strong organizational skills
Able to work in a team environment
Flexible and responsive to change
Deep understanding of markets and customer needs
Insurance industry professional designations and/or legal background desirable
Our Offer
Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
Annual incentive plan based on division financial performance and your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule. You’ll find the flexibility for balance in your life
Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
