The Role
Leads a 50-plus-member content operations team managing marketplace catalog onboarding, updates, translations, promotions, SLA performance, reporting, and merchant coordination. Drives process improvements and automation initiatives, including scraping, structured uploads, and image optimization, while connecting productivity and catalog quality to GMV, conversion, and revenue outcomes.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
As a Content Lead at Snoonu, you’ll drive large-scale content operations that power our marketplace growth. Sitting within the Commercial Content team, you’ll lead a high-performing team of 50+ members, ensuring product catalogs are accurate, optimized, and ready to convert. This role blends leadership, operational excellence, data-driven decision-making, and automation to deliver measurable business impact.
🛠 What You’ll Get Your Hands On:
- Lead and manage a 50+ member content operations team to deliver high-quality catalog output at scale
- Oversee end-to-end product content workflows including onboarding, updates, translations, and promotional requests
- Ensure SLA compliance and optimize case handling performance across content operations
- Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
- Collaborate with merchants and internal commercial teams to align content execution with revenue goals
- Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
- Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency
🧙♂️ The Magic You Bring
- Strong leadership experience managing large operational teams
- Deep understanding of content operations, catalog management, or marketplace environments
- Advanced Excel / Google Sheets skills with the ability to translate data into actionable insights
- Strong analytical thinking with a performance-driven mindset (SLA, GMV, productivity metrics)
- Ability to balance merchant expectations with internal operational priorities
- Process-oriented approach with a passion for automation and continuous improvement
✨ Bonus Points if You Have:
- Experience building automation tools or working with scraping/image processing workflows
- Background in marketplace, e-commerce, or high-volume content environments
- Experience connecting operational performance to revenue metrics (GMV, conversion, sales impact)
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Experience managing large operational teams
- Deep understanding of content operations, catalog management, or marketplace environments
- Advanced Microsoft Excel or Google Sheets skills
- Strong analytical thinking and experience with SLA, GMV, and productivity metrics
- Ability to balance merchant expectations with internal operational priorities
- Process-oriented approach focused on automation and continuous improvement
- Experience building automation tools or working with scraping or image-processing workflows
- Background in marketplace, e-commerce, or high-volume content environments
- Experience connecting operational performance to revenue metrics
Am I A Good Fit?
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
