The Role
Lead the review and moderation of content, handle complex cases, oversee quality assurance, train moderators, and manage user appeals.
Summary Generated by Built In
Help empower our global customers to connect to culture through their passions.
Why you’ll love this role
You’ll be part of a collaborative and mission-driven Trust & Safety team dedicated to protecting the integrity of the marketplace. As a Content Integrity Lead, you’ll play a critical role not only in reviewing complex and high-risk content, but also in guiding the team’s quality, consistency, and operational excellence. Each day brings new and evolving challenges, and your leadership will directly influence decision-making standards, policy enforcement quality, and the overall safety of the platform.
What you’ll do
- Lead the review and moderation of sensitive and nuanced content, handling complex, high-risk cases that require strong judgment and adherence to policy guidelines.
- Serve as an escalation point for specialized or severe cases and emerging abuse trends, making sound, defensible enforcement decisions based on content policies.
- Oversee quality assurance processes, including case audits, calibration sessions, and feedback loops to ensure consistency, accuracy, and policy alignment across the moderation team.
- Support onboarding and training of moderators, reinforce policy expertise, provide real-time coaching, and contribute to the development and refinement of moderation guidelines and workflows.
- Manage complex user appeals and secondary reviews, ensuring thorough reassessment of enforcement actions and clear documentation of final determinations.
- Partner cross-functionally to support investigations, improve tooling, and maintain operational alignment with policy standards.
- Monitor team assignments, performance metrics, and uphold quality, accuracy, and productivity standards, helping drive continuous improvement across moderation operations.
About you
- 3+ years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role, with demonstrated experience handling complex escalations.
- Strong English language proficiency with the ability to interpret and apply nuanced policies, exercise strong judgment in high-impact situations, and guide others in consistent decision-making.
- Experience supporting quality assurance, coaching, training, or informal team leadership within moderation or compliance environments.
- Strong written communication skills with the ability to document complex enforcement decisions clearly and defensibly.
- Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion.
Nice to have skills
- Experience working with third-party moderation vendors or supporting vendor performance management.
- Exposure to AI-assisted moderation tools, risk scoring systems, case management platforms, or model feedback workflows.
- Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $85,000 to $100,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation in other geographies may vary.
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.
Top Skills
Ai-Assisted Moderation Tools
Case Management Platforms
Risk Scoring Systems
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The Company
What We Do
Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. StockX’s special formula has rocketed the company to a multibillion-dollar valuation, with 10M+ lifetime trades on the platform—more than half of those coming in the last year. And we’re just getting started.
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