Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Responsibilities
- Respond to requests to investigate content related issues, identify root cause, and remediate
- Conduct research, investigate and collect data on software and hardware products from various sources and curate the data into the Data Platform
- Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database
- Advise how data drives customer value, business use cases and decision making
- Identify, analyze, and interpret trends or patterns in complex data sets
- Track the latest information from the IT market and several other vertical markets (Medical, Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date information
- Operate with consistency, quality, and accuracy in relation to our Content Operations standards
- Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests
- Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
- Confidently promote our team’s principles across the organization
- Creating tooling and systems for better maintenance and monitoring of the content services
- Understanding the system, tool, application workflows and adopt towards the same
Requirements
To be successful the Content Ops will need to have some (if not all) of the following attributes:
- Engineering / MCA graduates with 2 - 3 years' experience in content Ops.
- Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition, and release management
- Familiarity of software licensing including open source and vulnerabilities.
- Authoritative knowledge of at least one mainstream development language such as Java, Python, Go, or Javascript
- Familiar with stored procedures in SQL/Oracle Server (Should be clear with the data normalization – collect, interpret, analyze, and report)
- Familiarity with SaaS, PaaS and IaaS and Cloud products.
- Strong research skills, able to investigate, locate, and collect specific information quickly and accurately
- Strong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accurately
- Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns
- Familiar with ticketing tools such as Service Now, Salesforce and JIRA
- Knowledge of databases, API’s, SQL, scripting languages and process automation is advantageous
- Strong interpersonal skills, a team player
The Following Personal Qualities Are Desired
- Passionate about self-learning and active in the (local or online) tech community
- Highly motivated with attention to detail and strong problem-solving skills
- Self-driven and prepared to go the extra mile when the team is up against it
- Achieves the right balance of confidence and respect
- Ability to communicate effectively and efficiently within and between teams
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
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What We Do
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide. To learn more, visit flexera.com
Why Work With Us
People work here for, well, the people. People stay for the camaraderie with smart, passionate teams who actually like working together and managers who support them. We also offer competitive benefits, hybrid working and unlimited time off.
Our inclusivity scores are in the top benchmark and we are consistently rated a “great place to work.”
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