Content Development Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to mid-size businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance, and employee benefits, including health insurance, retirement plans, and workers’ compensation insurance.   
  
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.  

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-sized customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.   

Job Summary:  

We are seeking a detail-oriented and experienced Content Development Consultant to support our Revenue Enablement Learning & Development initiatives. This role will focus on the design, development, and maintenance of learning resources in support of the Revenue organization.   

The Consultant will collaborate with Enablement team members and subject matter experts to translate business requirements into clear, engaging, and effective learning materials. The ideal candidate will have a strong background in asset management and instructional design, with a proven ability to produce high-quality content that supports colleague development.  

Work Hours:  

• Flexible shifts to support global operations (including US time zones).  

Key Responsibilities:  

Content Creation & Maintenance  

• Design, develop, and maintain learning resources that support onboarding, continuous learning, and knowledge.  

• Create and update training materials including job aids, guides, workbooks, infographics, videos, eLearnings, FAQs, and presentations.  

• Apply adult learning and instructional design principles to ensure clarity, engagement, and effective knowledge transfer.  

• Maintain version control and documentation standards across learning assets.   

System Support  

• Assist with learning management system (LMS) tasks such as learning assignments and completion reporting.  

• Support content capture and organization through audits, taxonomy, metadata, tagging, and version control within learning and enablement systems (e.g., Highspot, Oracle, SharePoint).  

Collaboration & Standards  

• Collaborate with internal teams to gather content requirements and ensure alignment with business objectives.  

• Ensure all deliverables align with TriNet’s style guide, branding standards, and documentation protocols.  

Education Qualifications   

• Bachelor's Degree or equivalent experience - required  

• Certifications such as ATD or DDI are a plus but not required  

Experience Qualifications   

• Typically, 2-3; years’ experience in enablement, learning & development, and/or asset management roles.   

• Proficient in Microsoft Office 365.  

• Experience in utilizing the following technology tools preferred:  

• Project Management: Monday.com   

• Content Development: Articulate RISE, Camtasia, Adobe Suite   

• Content Management: Highspot, SharePoint   

• Learning Systems: Oracle LMS   

• Customer Relationship Management (CRM): Salesforce  

Skills and Competencies:   

• Proven expertise in content creation and instructional design, ideally with experience in Sales or Revenue-focused environments.  

• Familiarity with instructional design models such as ADDIE.  

• Strong writing, editing, formatting, and verbal communication skills.  

• Demonstrated experience utilizing AI in the development of resources.  

• High attention to detail and commitment to quality.   

• Demonstrated experience in leveraging existing materials and organizational knowledge to create new, aligned content that complements current resources.  

• Demonstrated experience collaborating with both onshore and offshore teams to deliver learning assets efficiently, including managing feedback cycles and iterative revisions.  

• Ability to manage multiple projects and tasks under tight deadlines in a fast-paced, global environment.   

• Able to apply basic instructional design principles to structure content effectively.   

• Comfortable working independently and collaboratively with cross-functional and global teams.   

• Familiarity with performance metrics and maintaining documentation standards.   

• Demonstrated adaptability to changing priorities and work environments.   

• Commitment to professional ethics and fostering a diverse, inclusive workplace culture.   

Work Environment:  

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.   

• This position is 100% in office.  

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.  

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting[at]trinet.com to request such an accommodation.