Content Development & Student Support- Develops, edits, and maintains student-facing content for College websites and knowledge bases, email campaigns and transactional student communications, and social media and short-form digital content.
- Creates clear, supportive messaging that explains Workday Student processes, timelines, and impacts in ways that resonate with community college students.
- Writes content that supports key student moments such as enrollment, registration, financial aid, academic records, and graduation.
- Adapts messaging for diverse student audiences, including new students, continuing students, adult learners, and multilingual populations.
Accessibility & Compliance
- Ensures all content meets Title II and WCAG 2.2 AA accessibility standards, including plain-language writing, proper use of headings, lists, and structure, meaningful link text and descriptive calls to action, accessible PDFs, forms, and digital documents, and captioned and accessible multimedia content.
- Applies fairness-minded communication practices to reduce barriers for students with disabilities. Collaborates with accessibility, disability services, IT, and compliance partners to support institutional accessibility goals.
- Participates in ongoing review and remediation of content to improve accessibility and usability.
Collaboration & Strategy
- Partners with cross-functional teams (e.g., Admissions, New Student Onboarding, Records, Advising, Financial Aid, IT, Communications, Student Services) to gather accurate information and align messaging.
- Supports coordinated communication plans and content calendars tied to Workday Student milestones. Revises and updates content as system functionality, policies, or student needs evolve.
- Uses feedback, analytics, and student input to continuously improve clarity, effectiveness, and accessibility.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
- Attends all required department meetings and trainings.
- Manages multiple assignments of varying complexity while meeting federal and state, as well as internal regulations and procedures.
- Demonstrates the ability to adapt to changing needs of the College and business partners.
- Hours may include working outside of a normal workweek schedule as needed to meet workload demands.
- Bachelor’s degree in communications, English, Marketing, Education, Accessibility Studies or a related field.
- Three (3) years of experience in a related field.
- *An appropriate combination of education, training, coursework and experience may qualify a candidate.
LICENSES AND CERTIFICATIONS
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Skills Required
- Bachelor's degree in communications, English, Marketing, Education, Accessibility Studies or a related field
- Three years of experience in a related field
What We Do
Columbus State has been thriving for 50 years. We’re the second largest college in Ohio based on enrollment, we’ve awarded more than 50,000 degrees, and we have a near $1 billion dollar annual impact on our local economy. These are the things we can measure. But then, there are the things we can’t. Like the individual attention our students get in small classes. The wisdom and expertise of our faculty. And the confidence our students build, knowing they’re supported at every turn by professors who are dedicated to their success. At Columbus State, that experience is beyond measure
