About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
SUMMARY
We are seeking a highly skilled Content Developer, or Technical Writer, to join MasterControl’s Integrated Education team in the Customer Experience organization. This role is pivotal in facilitating documentation workflows by connecting our content authoring systems through APIs, creating sophisticated technical documentation for developers and highly technical audiences, and managing product releases for content teams. The ideal candidate will blend exceptional writing abilities with deep technical knowledge and API integration expertise. This position is fully remote.
CORE RESPONSIBILITIES
- Documentation and content development
- Partner with product and engineering teams to translate complex technical concepts into accessible documentation (e.g., help files, academy courses, release notes)
- Create clear, accurate, and comprehensive technical documentation targeted to developers and technical users
- Develop and maintain API reference materials, integration guides, and developer-focused content
- Understand product release documentation and cadences, and support content teams to ensure timely delivery
SYSTEMS MIGRATION AND INTEGRATION
- Leverage and integrate content authoring systems via APIs to streamline documentation workflows
- Apply AI tools and automation to enhance content creation, translation, and management processes
- Build and maintain documentation for internal and external system integrations
- Create workflow-driven content and innovative information architecture solutions
TECHNICAL SKILLS AND KNOWLEDGE
- REST APIs, SOAP, and related web service technologies
- Experience with API documentation tools and frameworks
- Knowledge of programming languages (JavaScript, Python, etc.)
- Documentation-as-code approaches and version control (e.g., Git)
- Content management systems and documentation platforms
- AI applications in content workflows (automation and translation tools)
- Experience with translation management tools
- Software development methodologies and engineering practices
- Understanding of content design thinking
- Understand the impact of education in software adoption
- Experience with: Skilljar, ServiceNow, Pendo, Jira/Atlassian suite
- Structured authoring and content reuse strategies
- Background in developing templates and automation scripts
PROFESSIONAL EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in Technical Writing, Computer Science, or related field (or equivalent experience)
- 3+ years experience writing technical documentation for developer audiences
- Previous work in SaaS or enterprise software documentation preferred
- Excellent communication skills with ability to explain complex technical concepts clearly
- Detail-oriented with strong problem-solving abilities
- Self-motivated with ability to work independently
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Ability to operate a computer and work at a desk for extended periods of time.
- Ability to communicate effectively in writing, in person, over the telephone and in e-mail.
- Ability to work non-standard hours and travel as required.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- 100% medical premium coverage (yes, you read that right!)
- 401(k) plan with company match
- Generous PTO packages that increase with tenure
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
- Onsite physician and massage therapist
- Innovation center and gaming rooms at the office
- Dental/vision plans
- Employer paid life insurance policy
- Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
The US base salary range for this full-time position is $80,000 - $90,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status
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What We Do
In short, we help bring life-changing innovations to more people, sooner. How we do it is a longer story.
It starts with our cloud-based Product Lifecycle Excellence platform. More than 1000 of the world’s most innovative and highly regulated companies use it to improve quality and stay in compliance at every step of their product journey – from concept to commercialization.
We have more than 500 employees who come to work every single day with a singular focus: to help our customers improve quality. We do it in many ways. And we can do it for you.
We’ll help you build quality into your product design processes. You’ll get a streamlined system to track clinical trials, organize the data, and submit results for approval by regulatory agencies around the world.
You can digitize, automate and accelerate quality processes to build a culture of quality throughout your organization. Increase visibility and ensure compliance throughout your supply chain. And help your manufacturing teams eliminate the tradeoffs between line performance and product quality.
Once your product is out in the market we give you the ability to manage in-market complaints and close the quality loop.
In other words, we help you make quality a priority throughout your company. And that’s important. Because when you’re trying to impact people’s lives, quality changes everything.
