Content Developer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Motorola Solutions Global Documentation team along with their Global and Regional business partners identify, create, deliver, and access Education and Enablement programs and tools for Customers, Channel Partners, and Employees. The programs and tools build skills, knowledge, and behaviors that enable our audiences to drive optimal business performance.
Job Description

Content Developer is responsible for creating, editing, and maintaining high quality, comprehensive subscriber documentation. Content developer can accomplish the tasks by interpreting technical data into clear and concise printed and online written content that can easily be used by technical personnel and end users with varying degrees of knowledge. Types of content that a Content Developer is expected to produce are quick start guides, user guides, service manuals, online help, safety leaflets, accessories and more. The content developer will be using desktop publishing tools such as EasyDITA and oXygen to produce the content.

Content Developer can accomplish the assignments by working with internal (project manager, information architect, media specialist, and production specialist) and external (subject matter experts from engineering) to plan and develop assigned content. Researching and interviewing skills, coupled with a curious mind to know how things works are a plus.

Content Developer is expected to develop and maintain content development skills and tools through various Learning and Development programs and skill matrix development. CDs are expected to stay abreast of changing product, information technologies, and the technical communication industry. Thirst for innovation, multimedia, and technology are a plus.

A typical day for a content developer day is as follows:

• Work with the project manager to ensure that your assigned content is on track in meeting deadlines. 

• Work with an information architect to meet content designs and strategies.

• Participate in meeting to understand product features, participates in scrum ceremonies to update the scrum team on project progress and address issues.

• Work with the engineering team by conducting interviews and researches about the product features.

• Translate the technical specifications and technical data into more laymen content that transgress user’s various knowledge backgrounds.

• Develop the content using desktop publishing tools (oXygen and EasyDITA, Adobe FrameMaker, Adobe Acrobat Pro).

• Ensure content adheres to Motorola Solutions Writing Standards.

• Ensure content are for review by peers and technical reviewers.

• Work with translation coordinators to translate English manuals to localized languages.

• Work with media developers to ensure the content graphics adheres to Motorola Solutions Branding Guidelines.

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Basic Requirements

Basic Skills & Requirements:

• Candidate must have at least a Bachelor's Degree in the relevant field
• Strong command of English language (oral and written).
• Good computer knowledge.

Basic Competencies:

• Self-management/Autonomy/Independence (self-motivation, project ownership and engagement, maturity, time management, task prioritization, ability to make sound decisions, and engage other parties).
• Teamwork (motivating others, project/initiatives ownership, taking the initiative, voluntarily guiding others, focus on the group rather than individual interest/needs, collaboration).
• Self-development (ability and willingness to learn/ exceed expectations and role-specific skills).
• Creativity (innovative thinking, drive continuous improvement, suggest ideas & solutions, problem-solving)
• Persistence, proactiveness & taking the initiative (engagement, active collaboration and participation, drive initiatives/projects to completion, influence change in team/department)
• Basic programming languages such as XML, HTML5, CSS, and Javascript
• Basic prototyping skills to convey ideas and concepts

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Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].