Content Designer -- Vice President

Job Description
Position overview
As a VP, Content Designer, you'll play a strategic role in shaping our digital products. Collaborate with cross-functional teams to assess product requirements, iterate on designs, and ensure alignment with business goals and user needs. Focus on crafting user-centered content that simplifies complex industry jargon and regulations, enabling clients to understand and manage their finances.
In this role, you'll lead content design for a high-profile, client-facing program. While primarily an individual contributor, you will mentor junior team members and guide designers in content standards and best practices. Our team is expanding, making it an exciting time to join and help build our practice.
Key responsibilities

• Collaborate with designers, researchers, product, and engineering teams to develop and enhance digital products for clients.
• Develop content strategies across various product verticals to ensure consistency and alignment with user needs and business goals.
• Build and maintain strong relationships with key stakeholders, including senior leadership, to advocate for user-centered content design and secure support for content initiatives.
• Understand the complexities of localizing content for a global audience.
• Establish, document, and enforce content standards and best practices to ensure clarity, accuracy, accessibility and user engagement.
• Stay updated on trends and best practices in content design and financial services and share relevant insights with the team.
• Use research and data insights to guide content design decisions.
• Ensure all content complies with legal and regulatory requirements.
• Facilitate cross-functional collaboration to seamlessly integrate content design with other aspects of product development.

Required qualifications, capabilities and skills

• 6+ years of experience in digital content creation, with a focus on UX writing, content design, and copywriting, including leadership roles in managing large-scale content projects.
• A bachelor's degree in English, Communications, Design, Business, Marketing, Finance or a related field. Equivalent relevant experience will also be considered.
• Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.
• Familiarity with Figma and other design tools with a track record of integrating these tools into content initiatives.
• Experience with accessibility, inclusive design, and localization, demonstrating a commitment to creating content that meets diverse user needs globally.
• Strong ability to drive alignment across cross-functional teams and leadership.
• Exceptional interpersonal skills and emotional intelligence for fostering stakeholder relationships and navigating dynamics of a large team
• A strong understanding of the financial services and the investments industry, or the ability to learn and master this area.

Preferred qualifications, capabilities and skills

• An online portfolio demonstrating content design experience (please include any passwords if password protected)
• Experience in financial services or other regulated industries

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.