The Role
Design clear, engaging content for AI-driven features at Spotify, partnering with teams to improve user interactions and content strategy.
Summary Generated by Built In
We’re looking for a Content Designer to join the Personalization Design team at Spotify, a multidisciplinary group building some of the world’s most loved audio experiences, including Discover Weekly, AI DJ, and Prompted Playlist. We design how listeners discover, explore, and connect with music, podcasts, and audiobooks, shaping experiences that feel personal, playful, and deeply intuitive at global scale.
This role sits at the intersection of language, systems, and intelligence. You’ll help define how users express intent, understand recommendations, and collaborate with Spotify through words—moving discovery from something that happens to listeners into something they actively shape. Through thoughtful content design, you’ll give form, clarity, and personality to agentic, LLM-powered experiences.
In this role, you’ll also focus on designing clear, human, and expressive content across AI-driven features, with an emphasis on prompts, conversational flows, feedback, and system language that help users steer recommendations with confidence.
This is a mid-level role for someone who’s confident designing product copy and content systems, excited by ambiguity and emerging technology, and motivated by the challenge of giving Spotify’s agentic experiences a voice that feels intuitive, trustworthy, and unmistakably Spotify.
What You'll Do
- Lead content strategy for agentic products. Define and own how Spotify communicates through LLMs by setting voice, personality, and tone standards. Build content frameworks used by composition and engineering.
- Design, author, and evaluate prompts and system instructions for generative features. Build reusable prompt templates, experiments, and guardrails with product, engineering, and safety teams.
- Write and iterate on high-quality, in-product language (microcopy, help text, error states, onboarding, notifications, tooltips, naming) that is accessible, inclusive, and measurable.
- Partner with product managers, designers, researchers, and engineers to translate user and business needs into content requirements; participate in discovery, design critiques, and localization planning.
- Partner with engineers to design and run human-in-the-loop evaluations. You’ll define what "good" looks like for AI-generated text and use those insights to tune model performance.
Who You Are
- You’re an experienced content designer and UX writer, with a portfolio that shows you can solve complex problems through language.
- You have a background in conversation design and character development, and bringing brands to life through applied voice and tone guidelines.
- You have hands-on experience working with LLMs, prompt design, and evaluation. You understand the difference between a zero-shot and few-shot prompt, and you know how to iterate on instructions to get a specific tonal output and avoid hallucinations.
- You can navigate ambiguity, collaborate across teams and subject areas, and tackle complex flows that span states, surfaces, or systems.
- Bonus: Experience with LLM-as-a-Judge frameworks, evaluation scaling, or basic scripting for testing prompts in notebooks & native or near-native proficiency in a second language.
Where You'll Be
- This role is based in either New York or Boston.
- We offer you the flexibility to work where you work best! There will be some in-person meetings, but give you the flexibility to work from home.
- This team operates within the Eastern Standard time zone for collaboration.
The United States base range for this position is $119,424 - $170,606 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Skills Required
- Experience as a content designer or UX writer with a strong portfolio
- Background in conversation design and character development
- Experience with LLMs and prompt design
- Ability to navigate ambiguity and collaborate across teams
- Bonus: Experience with scripting and evaluation frameworks
Spotify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spotify and has not been reviewed or approved by Spotify.
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Flexible Benefits — Employees consistently praise the total compensation package beyond base salary, highlighting a mix of RSUs, cash incentives, and stipends alongside core pay. The package is described as flexible and customizable through equity choices (e.g., RSUs, options, cash) that can be tailored for long-term wealth building.
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Leave & Time Off Breadth — Time-off offerings are repeatedly highlighted as substantial, including generous vacation, paid sick days, volunteer time, and flexible holidays. These policies are framed as a meaningful part of the overall rewards experience beyond salary.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life insurance, disability coverage, and mental health support. Additional employer contributions to HSAs are cited as strengthening the overall health and wellness value proposition.
Spotify Insights
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The Company
What We Do
Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.
