Content Design Associate

Posted 3 Days Ago
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Mumbai, Maharashtra
Hybrid
Junior
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
The Content Design Associate will create user-friendly content, structure product content, collaborate with teams, and improve user experiences based on feedback.
Summary Generated by Built In
Job Description
Embark on a career path where your content design skills directly enhance user journeys and customer confidence.
As a Content Design Associate in Operations, you will play a contributing role in shaping customer experiences by planning, creating, and structuring product content. Leveraging your developing knowledge of content design practices and principles, create intuitive and compelling user journeys. Collaborate with cross-functional teams, exercise initiative and judgment to resolve short-term problems, and contribute to the improvement of current working methods. At the Associate level, demonstrate your proficiency in core content design craft skills, while continuously developing your expertise in these and other design areas. Your work will have an impact on enhancing user experience and building customer confidence in our products and services.
Job responsibilities
  • Plan and create engaging, user-friendly content for product or service features and adhere to the firm's standards and best practices
  • Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services
  • Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
  • Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively
  • Engage in iterative design processes and use user feedback to improve content quality.

Required qualifications, capabilities, and skills
  • 2+ years of experience or equivalent expertise in content design, user experience design, or a related field
  • Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences
  • Experience in various mediums for effective communication of ideas, concepts and experiences
  • Advanced skills in written and verbal communication, ensuring clarity in all messaging
  • Examples of recent work/portfolio samples to be presented

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Top Skills

Content Architecture
Content Design
Storytelling Techniques
User Experience Design

What the Team is Saying

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Lupe C.
Edwin T.
Dawn T.
Meng M.
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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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