At Clarivate, we empower higher education institutions worldwide through innovative cloud-based solutions that elevate research, teaching, and learning. As an Associate Content Support Analyst, you'll be at the heart of our mission—ensuring academic and national libraries have seamless access to the data and tools they need to thrive.
In this role, you’ll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers. You’ll collaborate across support, engineering, and product teams to deliver high-impact solutions that keep our systems running smoothly and satisfy our clients.
Join us and be part of a team that’s shaping the future of education through smart, scalable technology!
About You – experience, education, skills, and accomplishments…
- Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
It would be great if you also had…
- 1+ year(s) experience in technical customer service
- Digital library experience
- Experience in technical customer support
- Familiarity with Research Office practices
- Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
- SQL experience
What will you be doing in this role?...
- Act as first responder to incoming client-reported cases involving metadata quality issues or concerns.
- Analyze reported issues to determine scope and severity.
- Implement fixes and/or solutions to resolve reported metadata issues.
- Communicate status and resolution information on all cases to customers via CRM software.
- Identify and escalate more complex metadata quality issues internally for resolution.
- Provide assistance as needed on large data projects.
Hours of Work
This is a full-time, hybrid position, working out of our Ann Arbor, MI office location
Ability to be flexible with working hours across regions and time zones worldwide
#CB
#LI-hybrid
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Top Skills
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
