To design, develop, and maintain engaging training materials (presentations, e-learning modules, case studies, videos, manuals) that support the Training Manager in delivering impactful learning experiences for all levels in the organization.
Key Responsibilities
- Work closely with Training Manager to convert learning objectives into training modules.
- Create visual and interactive content (PowerPoints, explainer videos, infographics).
- Develop case studies and role-play scripts based on Tanzanian telecom/retail scenarios.
- Localize global content to suit Tanzanian context (language, culture, market examples).
- Maintain a centralized content library for all levels (accessible online & offline).
- Update training materials quarterly based on new product launches, Airtel promotions and changes in sales processes
- Write clear, engaging copy for social media, websites, SMS, and ad campaigns.
- Create captions and storytelling content that connects with diverse audiences.
- Draft press releases, taglines, newsletters, and promotional material.
- Research trends in telecom and technology to generate relevant content ideas.
- Collaborate with the design team to align visuals with messaging
Key Result Areas (KRAs) – Content Creator
Content Development
- Number of training modules created/updated per quarter.
- Turnaround time for new content after product/market change.
Content Quality
- Average trainee satisfaction rating for content (>80%).
- Trainer feedback on content effectiveness.
Innovation & Engagement
- % of modules designed with interactive/multimedia elements.
- Adoption rate of e-learning modules by all levels
Company Applications:
- Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis.
- Ensure Training and continues learning process initiated is adhered.
Skills Required
- Create visual and interactive training content (PowerPoint presentations, explainer videos, infographics).
- Develop e-learning modules, case studies, and role-play scripts tailored to Tanzanian telecom/retail scenarios.
- Localize global content for Tanzanian language, culture, and market examples.
- Maintain a centralized content library accessible online and offline and update materials quarterly.
- Write clear, engaging copy for social media, websites, SMS, ad campaigns, press releases, taglines, and newsletters.
- Collaborate with design team to align visuals with messaging.
- Research telecom and technology trends to generate relevant content ideas.
- Ensure use of company applications (billing, HR portal, attendance) as required.
What We Do
ITM Tanzania Limited is a leading Human Capital Development and Business Solutions Company providing comprehensive services including human resource outsourcing, recruitment, placement, talent acquisition, professional training, capacity building, and HR advisory. Incorporated in 2018, the company offers tailored industry solutions and support to help organizations reach their objectives efficiently, leveraging local expertise and a global perspective.
