At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design digital experiences that capture the imagination and deliver impressive results for our clients. As a Content & Community Manager, you'll have a social-first mindset and a passion for bringing brands to life across digital platforms.
In this role, you’ll be the day-to-day driver of content and community across multiple clients, collaborating closely with creative, strategy and account teams. From content calendars and community responses to performance insights and AI-powered experimentation, you’ll play a critical role in shaping how our clients show up online. This hybrid role blends content strategy, community engagement and performance reporting, ensuring work is insight-led, on-brand and culturally relevant.
At AKQA, you’ll join a multidisciplinary team driven by curiosity, craft, and purpose. Our hybrid studio/work-from-home model supports collaboration, flexibility, and balance, helping our teams do their best work.
ROLE REQUIREMENTS
- Lead monthly content planning across always-on and campaign activity
- Brief creatives on platform-native content, grounded in brand strategy and culture
- Partner with Senior Creative Maker to deliver social-first ideas end-to-end
- Manage publishing and community engagement in-brand
- Surface UGC, trends and audience insights to inform strategy
- Deliver clear, insight-led monthly and quarterly performance reporting
- Shape paid boosting recommendations across targeting, creative and budget
- Maintain workflow and planning tools (Excel, Google Slides, monday.com)
- Stay ahead of platform and algorithm shifts, sharing learnings internally
- Act as key content and community lead across WIPs, workshops and review
QUALITIES AND CHARACTERISTICS
- Strong instinct for platform-native storytelling and community dynamics
- Proven experience across multi-platform social and client portfolios
- Clear, confident communicator with sharp brand tone sensitivity
- Experienced briefing and collaborating with creatives
- Comfortable leveraging AI and editing tools (e.g. CapCut, Adobe Premiere)
- Highly organised, adaptable and solutions-focused
- Curious, culturally attuned and collaborative by nature
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
AKQA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AKQA and has not been reviewed or approved by AKQA.
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Parental & Family Support — Policies include fully paid parental leave for all parents, adoption support, and family leave for caregiving needs. Additional supports such as subsidized backup childcare and regional enhancements reinforce family care.
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Healthcare Strength — Health coverage offers multiple plan options with full preventive care, mental‑health resources, and dental and vision coverage. Some regions provide 24/7 virtual doctor access and supplementary healthcare budgets for services not covered by insurance.
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Leave & Time Off Breadth — Time‑away provisions include generous paid holidays with increases over tenure and a companywide year‑end closure. Special, study, and event‑based leave (e.g., weddings, moving) broaden the range of available time off.
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What We Do
The imaginative application of art and science. AKQA is a design and communications company that employs 2,200 professionals in 29 studios across five continents. Awarded two Cannes Lion Grand Prix’s in 2019, and recently named by Gartner and Forrester as one of the world’s leading experience design and innovation agencies.
