Content and Communications Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Content and Communication Specialist supports the daily operations of the CrossCountry Mortgage (CCM) company intranet and assists with writing and reviewing communications. This role is responsible for creating, editing, and auditing pages on the intranet and running reports and analytics. This role supports the Operations Communication Team and Content and Communication Team Lead. The Content and Communication Specialist collaborates with various internal departments and stakeholders to ensure published content remains relevant and up to date. This role includes recurring tasks and larger projects. 

Job Responsibilities:

• Support the company intranet by publishing content requests and updates as needed. 
• Provide insight and recommendations to ensure intranet content is accurate and relevant. 
• Utilize design, communication, and problem-solving skills to translate ideas and insights into measurable outcomes.
• Assist the Operations Communications Team with drafting and reviewing communications.
• Work within brand and publishing standards.
• Manage and maintain user profiles and permissions on the intranet. 
• Review site analytics with site administrators and management.
• Collaborate with project managers and vendors to understand release schedules, new functionality, and upgrades.
• Maintain the voice and style of the company intranet to serve as a digital representation of CCM company culture as well as the employee experience. 
• Provide oversight to ensure intranet content and company communications are up to date and aligned with overall company strategies.
• Monitor the team support queue which includes answering general questions, new content requests, and resolving errors.

Qualifications and Skills:

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in technical writing and/or communication. 
• Experience working with web-based technology such as an intranet or similar platform, preferred.
• Experience working in project management, preferred.
• HTML/CSS experience, preferred. 
• Mortgage industry experience, preferred.
• Excellent attention to detail, communication, and organization skills.
• Excellent prioritization and time management skills. 
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 
 

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