Contact Strategist

As our Contact Strategist, you will be the mastermind behind our client-facing communications, ensuring every touchpoint is impactful and aligned with our mission. You’ll develop and execute communication strategies that enhance client relationships, drive engagement, and support our overall business goals. If you’re passionate about making a difference and have a strategic mind, this is the role for you!

At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.

Alleviate is one of the companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to . 

July or August 2024

 Contact Strategist 

Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more! 

• Opportunities for internal growth and career advancement
• Work alongside a passionate group of people who are committed to improving the lives of others
• Company swag - who doesn't love it?
• An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
• Consistent employee recognition and appreciation
• Company-sponsored events and volunteer opportunities

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

• Responsible for day-to-day execution of client facing communications strategy 

• Write, publish, and develop distribution strategy for content that supports the mission and brand position 

• Identify, analyze, develop, and recommend plans for improved customer communication experience 

• Implements, monitors, and optimizes SMS, phone, letter, and email campaigns/correspondence 

• Strategize and implement a system for effective queue management and call delegation 

• Manages SMS communication schedules, content, and automation efforts 

• Implements a call queue progression, aimed at directing incoming calls to the appropriate departments. Monitors and reassess call queue efficiency, and implements changes as necessary 

• Implements direct mail campaigns, identifying which populations receive direct mail, and at what cadence 

• Manage dialer operations via oversight of the dialer system, including campaign setup, list management, and performance monitoring to ensure optimal utilization 

• Optimize dialer performance by analyzing metrics and agent performance to identify areas for improvement and implement strategies to enhance efficiency and productivity 

• Collaborates with Marketing as needed to create updated content for communications 

• Work closely with other departments, including IT, Compliance, and Customer Service, to ensure seamless operations and address any technical or regulatory issues 

• Oversees the mail strategy of the Correspondence department

• Develop, implement, and measure the effectiveness of communication strategies 

• Collaborate with Leadership on execution of communications, providing timely and precise feedback, as well as, recommendations to make the communications more effective 

• Prepares reports for Leadership on effectiveness of communications campaigns and strategies to demonstrate effectiveness, as requested 

• Other duties as assigned 

• Proficiency with CRM systems and communication tools. Experience with email marketing platforms is a plus 

• Strong ability to analyze communication metrics and derive actionable insights 

• Exceptional written and verbal communication skills with a keen eye for detail 

• Ability to think strategically and develop long-term communication plans 

• Innovative mindset with a passion for crafting engaging and effective communications 

• Strong interpersonal skills with the ability to build relationships across all levels of the organization 

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities 

• Health, dental, and vision benefits
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Full-time 

8-hour shift, Monday to Friday 
Irvine, CA - Minimum 3 days per week in-office 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.