We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
We have opportunities across two exciting advisor roles. As a Partnership Helpdesk Advisor, you'll be the first point of contact for our travel agent partners, while as a Support Advisor, you'll assist our guests directly with their enquiries. Both roles are based within our inbound contact centre and focus on delivering exceptional service and support.
We are currently recruiting for Partnership Helpdesk Advisors for November start date as well as talent pooling for Support Advisors for future opportunities. Joining our talent pool means we may contact you when suitable roles become available.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Providing a first call resolution to deliver the desired outcome.
- Building trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will:
- Have effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information
- Positive Attitude
- Team Collaboration
- Adaptability
Partnership Helpdesk Advisor and Support Advisor: What you need to know
Start Dates:
Partnership Helpdesk Advisor - 23rd November 2026
Support Advisor - We are talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview Process: You will be asked to complete an online assessments (tasks and a one-way video interview) and if progressed you will attend a face-to-face interview in Carnival House, Southampton.
Interview Dates: Throughout October 2026
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.
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About UsSkills Required
- Effective communication skills
- Strong customer service orientation
- Problem-solving ability
- Ability to resolve enquiries and complaints
- Ability to deliver first-call resolution
- Ability to use product knowledge to promote product features and benefits
- Professionalism and ability to protect customer information
- Positive attitude
- Team collaboration
- Adaptability
What We Do
CCL Industries Inc. employs approximately 26,000 people operating 213 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world’s largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world’s largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.
