Contact Centre Representative

Our employer partner, a major national banking institution, is looking to add a Contact Centre Representatives to their very important contact centres across the country!

As a member of the Contact Centre team, the Contact Centre Representative will respond to incoming inquiries or requests from customers in a pleasant, courteous, knowledgeable and professional manner. CC Representatives may also be assigned to make outbound calls to clients to resolve client's disputes, educate the client on the dispute handling process or to request additional information from the client.

You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

The Contact Centre is open Monday to Sunday 8:00AM to 12:00AM. This position must be flexible to work between these hours which include evenings and weekends.

Key Responsibilities:

• Client engagement - Engage in client-focused interactions that are meaningful and deliver trusted advice. Connect and refer clients to the right contacts to enable their financial success.

• Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, courteous and professional manner.

• Data Collection – Gather information as required. Request and send customer correspondence and follow up with customers when necessary.

• Decision Making – Resolve credit card application inquiries by utilizing current Review, Secured, Duplication, Missing and Verification rules. Processing credit limit change requests while using clear and empathetic judgements.

Qualifications:

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Due to ongoing demand, our employer partner is continuously hiring for this position. Applications are reviewed on a rolling basis.

We thank all applicants interested in this opportunity, however; please note that only selected candidates will be contacted regarding next steps.