Join Our Team at Sysco – Exciting Opportunities Await
- Entry rate £13.19 p/h
- Increase after 12 months
- Wellness day
- Service days
- Discounted staff sales
- Expert Training & Development
- Proposed Start Date 19th of October 2026
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.
- We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
- We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
- We deliver new thinking, technology and talent to our industry.
- We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big – Sysco’s New Chapter in Northern Ireland
We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art “Sysco Belfast” facility at Nutts Corner, Co. Antrim.
This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.
Join Us and Grow Your Career
We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.
Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.
As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – keeping the customer at the heart of everything we do.
Be part of something bigger. Be part of Sysco.
Apply today
Sysco is an equal opportunity employer.
Summary:
If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
Key Accountabilities:
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customer’s awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements:
Essential
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
Desirable:
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
On Offer
- Flexible working possible - potential for hybrid / home working
- Competitive Salary
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Wellbeing Day
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well know brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Strong Career Progression Opportunities
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is a Equal Opportunity Employer.
#INDOFFICE
Skills Required
- Willingness to engage with customers to determine product suitability
- Ability to establish credibility and build strong customer relationships
- Motivation and drive to deliver for customers on time
- Excellent literacy and numeracy skills with strong attention to detail
- Ability to work effectively in a busy environment
- Strong organisational skills and ability to prioritise work
- Commitment to delivering excellent customer service and resolving issues
- Proactive approach to problem-solving and issue resolution
- Flexibility to work across multiple shift patterns
- Experience in a similar order capture or customer service role
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to work with multiple IT applications
- Knowledge of Salesforce
- Ability to think creatively when proposing customer solutions
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
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Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
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Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
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Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
Sysco Insights
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
