Contact Centre Consultant

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES:

• Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
• Ensure cancellation and amendment policies are adhered to
• Actively promote special package for seasonal campaign
• Responsible for coming to work in a timely manner, according to work schedule.
• Responsible for being courteous and respectful to co-workers.
• Responsible for meeting production requirements as set by the Management
• Display a Count On Me! service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
• Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Responsible for providing quality customer service to our potential clients.
• Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management.
• Respondsible for fllowing all Club Wyndham and Procedures as set by Management
• Any other duties as may be reasonably requested by management

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.