• Varied and rewarding role with great company benefits
• Innovative, global engineering company based in Belrose on Sydney’s Northern BeachesWe offer:
Change your future. Start your dream role with Dematic today!
Perks & Benefits
Competitive salary + super
Fitness Passport – Discounted access to a wide network of gyms, pools and fitness facilities across the country
Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget
Opportunity to work within a dynamic team within a larger organisation
Excellent Employee Referral Bonus program earning $$
Learning & Development – financial support for further education, career development and global opportunities
Paid parental and carers leave as well as Purchase leave
Salary sacrificing options and novated leasing available
Corporate discounts on car rentals and IT products / accessories
Free annual flu vaccination
Key Responsibilities
Respond to and triage all incoming Contact Centre calls and emails, delivering professional and timely customer support
Create, process, and update incident requests across multiple ERP systems and customer portals
Process Repair Centre documentation, ensuring all repair forms are completed accurately and efficiently
Provide daily administrative support to the Contact Centre and complete all administrative tasks for the Field Service team
Collate and distribute weekly and monthly incident reports to internal stakeholders and external customers, escalating Priority 1 issues promptly
Liaise with technicians, customers, and the Field Service Manager regarding incident updates
Perform Safety Administration duties, including updating contractor and staff portals and monitoring the safety inbox daily
Support general administration functions, assist with internal reporting, and provide back-up support to the broader Administration Team when required
About the Role
Based at our Head Office in Belrose on Sydney’s Northern Beaches, we are seeking a motivated and enthusiastic Contact Centre Administrator to join our Customer Service Division. Reporting to the Administration Manager, you will be responsible for handling calls and emails, processing incident requests, and providing essential support to both the Contact Centre and wider Administration teams.
This role plays a vital part in maintaining smooth communication between customers, technicians, and internal departments. You will be expected to conduct yourself professionally while engaging with customers and colleagues across the business.
About You
You bring a strong customer service focus, excellent communication skills, and the ability to multitask in a dynamic environment. You thrive in a collaborative, fast-paced team and take initiative in managing your responsibilities.
Key Skills & Experience:
Proficient in Microsoft Word and Excel
Strong ability to multitask in a fast-paced environment
High attention to detail and excellent organisational skills
Excellent communication skills – phone, written, and face-to-face
Strong initiative and problem-solving abilities
Ability to work effectively within a team
Experience using multiple ERP systems (desirable)
Why Join Dematic
Become part of a supportive, collaborative team within a global leader in the material handling industry. With over 11,000 employees worldwide—and more than 800 across Australia and New Zealand— We partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Dematic offers stability, professional growth, and the chance to contribute to a high-performing environment. Enjoy working close to home on Sydney’s beautiful Northern Beaches while developing your career with an industry leader.
How to Apply
Apply now if you're an organised, service-focused administrator looking for your next career opportunity!
submit your latest CV and cover letter – explaining why you are a good fit for the role
MUST have full Australian working rights
Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.
Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace.
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What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
