Prefer a later start? Join our Army Recruitment team working 11am-7pm and help future soldiers begin their careers.
Job title:
Contact AdvisorJob Description:
Do you enjoy helping people, answering questions, and providing excellent customer service? Join our team and play an important role in supporting candidates as they begin their journey towards joining the British Army.
This is a full-time, fixed-term role until 31 March 2027, working 37.5 hours per week, based on-site at our office in Upavon, Wiltshire.
Shift Pattern
This role operates on an 11:00am to 7:00pm shift, making it ideal for those who prefer a later start to the working day.
Being office-based means you'll benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative team environment.
What you’ll be doing
Answering inbound calls from individuals interested in joining the British Army
Responding to candidate enquiries via online webchat
Updating and maintaining accurate records on our internal systems
Providing clear information about the recruitment process and next steps
Escalating issues or queries when appropriate
Supporting colleagues and contributing to a positive team environment
What we’re looking for
Essential
Previous customer service experience, face-to-face or over the phone
Confidence using Microsoft Office and learning new systems
Ability to work well both independently and as part of a team
Strong listening skills with the ability to capture information accurately
A patient, empathetic and professional approach
Desirable
Familiarity with army careers, would be an advantage
About Recruiting Partnering Project (RPP):
At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.
Please visit the below link for further information;
Recruitment Partnership Project | Capita
What’s in it for you?
Salary of £25,155
23 days’ holiday, rising to 27, plus the option to buy additional leave
A paid volunteering day each year for a charity or cause of your choice
Pension, life assurance, cycle to work scheme, and enhanced family leave
Flexible voluntary benefits covering wellbeing, retail, travel and technology
Access to employee network groups that champion inclusion and belonging
A large, friendly onsite team with excellent training and progression opportunities
Free secure onsite parking, plus canteen and shop facilities
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
Location:
Upavon,
United KingdomTime Type:
Full timeContract Type:
PermanentSkills Required
- Previous customer service experience, face-to-face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- A patient, empathetic and professional approach
- Familiarity with army careers
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
