Consumer Travel Customer Service & 12-Month Temporary Contract - Italian & English Speaker / Part-Time Night Shifts
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
You will support the delivery of travel services for our Premium Card Members, providing personalized assistance and ensuring a high standard of customer experience.
This position is part of a temporary coverage plan, contributing to maintaining service continuity within the Consumer Travel team.
You will work in an international and fast-paced environment, managing a range of travel and lifestyle requests.
Responsibilities- Manage travel and lifestyle requests with accuracy, empathy, and attention to detail
- Provide proactive and comprehensive solutions, including in complex or time-sensitive situations
- Work evening shifts within the 20:00 – 00:00 time window, ensuring service coverage
- Collaborate with team members to maintain operational continuity and meet service level expectations
- Contribute to delivering exceptional experiences for Premium Card Members
- Fluency in Italian, English, and Spanish (written and spoken) is required
- Previous experience in customer service, preferably in travel or hospitality
- Availability to work evening shifts (20:00 – 00:00), Monday through Sunday on a rotational basis
- Availability for a part-time schedule of 20 hours per week (4-hour shifts, including break)
- Basic computer skills and ability to navigate multiple systems
- Strong analytical, multitasking, and problem-solving skills
- Excellent communication skills
Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Fluency in Italian, English, and Spanish (written and spoken)
- Previous experience in customer service, preferably in travel or hospitality
- Availability to work part-time evening shifts (20:00 - 00:00)
- Basic computer skills and ability to navigate multiple systems
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
