Consumer Support Assistant/Administrative Assistant

Schedule: Monday - Friday, 8:00 AM - 12:00 PM / 1:00 PM - 5:00 PM

Pay: TBD

Education level: High school diploma or general education degree (GED); Experience with computerized check writing program and bank account reconciliation needed; Must have Microsoft Excel and Word experience.

*MUST HAVE DEPENDABLE TRANSPORTATION*

SUMMARY:

Consumer Support and Administrative Assistant for assisting Consumer Accounting, and miscellaneous office activities of the establishment while complying with regulations and Friendship Community Care, Inc. policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following but is not considered an inclusive list:

• Assist with invoicing and issuing checks for all Consumers to include but not limited to budget checks, grocery, personal spending, weekly allowance, one time monthly issues, and special purchases.

• Assist with coding manual check receipts and enter into MIP Accounting.

• Assist with compiling missing receipt list and disburse via email to Coordinators and Managers, update and resend as often as necessary to ensure Coordinators return paid receipts by deadline.

• Assist with checks that have been outstanding for two weeks or longer, verify they have cleared the bank or contact Coordinators and their Managers having delinquent checks and receipts.

• Assist with completing and mailing all Representative Payee Reports withing the deadline set by Social Security.

• Assist with collecting all Consumer tax information and take for processing. This should be completed early enough for the tax returns to be completed before the filing deadlines of the returns, including extensions.

• Assist with maintaining all Consumer Files to include permanent files such as insurance policies, SSA overpayments, year tax reports, guardianships, trust information, and burial policies. Payee information and paid invoices files will also be included.

• Assist with completing and mailing all Representative Payee Reports within the deadline set by Social Security.

• Assist with maintaining cross training knowledge of completing and sending weekly Consumer current fund balances report to Coordinators and Managers. 

• Assist with maintaining cross training knowledge on checking incoming requests and invoices for accuracy and appropriate approval.

• Assist with answering incoming telephone calls and transferring to appropriate departments.

• Assist with allowing entry to building after doorbell has been activated.

• Assist with checking out Friendship vehicles for employees for travel and check vehicles back in upon their return.

• Assist with accounts payable support.

This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & COMPLIANCE: To adhere to the following and comply with all Quality Assurance’s & HIPPS procedures.

• The Code of Conduct and Compliance Investigation Procedures as presented during employee training must be followed at all times.

• Consumers’ records must be maintained weekly, monthly, quarterly, and yearly.  All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a typical office environment with a moderate noise level.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED (general education degree) preferred. Experience with computerized check writing program and bank account reconciliation needed.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customer, clients, and other employes of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and precent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out written, oral, and diagrammed instructions. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.